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10,550 Y-Axis Fault......................................................................................................... 2-11
Chain 72 - Feeder, Tray 2
72,215 Tray 2 Raise Failure............................................................................................ 2-13
72,217 Tray 2 Bump-up Failure ...................................................................................... 2-13
Chain 73 - Feeder HCF1, Paper Path
73,215, 73,952 525-Sheet Feeder Faults ....................................................................... 2-15
Chain 74 - Feeder HCF2, Paper Path
74,215, 74,952 525-Sheet Feeder Faults ....................................................................... 2-17
Chain 75 - Feeder HCF3, Paper Path
75,215, 75,952 525-Sheet Feeder Faults ....................................................................... 2-19
Chain 88 - Preheater
88,500 ~ 88,504 Preheater Thermal Faults .................................................................... 2-21
Chain 89 - Registration Media Path
89,112 Transfix Jam........................................................................................................ 2-23
89,121 Transfix Jam........................................................................................................ 2-23
89,123 Transfix Jam........................................................................................................ 2-24
89,570, 89,571 Media Drive Faults ................................................................................. 2-25
89,572 Media Path Motor Fault ....................................................................................... 2-25
Chain 91 - Marking Drawer/Unit
91,500 X-Axis Fault......................................................................................................... 2-27
91,523, 91,527, 91,531, 91,850, 91,862 Left Jetstack Thermal Faults ........................... 2-27
91,535, 91,539, 91,543, 91,584, 91,854, 91,866 Right Jetstack Thermal Faults............ 2-28
91,547, 91,551, 91,555, 91,858, 91,870 Printhead Reservoir Thermal Faults ............... 2-30
91,610 Printhead Calibration Fault.................................................................................. 2-31
91,710 ~ 91,716, 94,704 Wiper or Media Drive Faults.................................................... 2-31
91,720 Printhead Tilt Fault .............................................................................................. 2-32
91,721 Printhead Tilt Fault .............................................................................................. 2-33
91,722 Printhead Tilt Fault .............................................................................................. 2-35
91,723 Printhead Tilt Fault .............................................................................................. 2-36
91,724 Head Park Fault (Soft) ........................................................................................ 2-37
91,725 Process Drive Fault............................................................................................. 2-37
91,726 Process Drive Fault............................................................................................. 2-38
91,900, 91,903, 91,904, 93,901 Printhead NVRAM or PLD Fault................................... 2-39
Chain 92 - Electronics
92,500, 92,550, 92,555, 92,558 Electronics Module....................................................... 2-41
92,553 Ink Loader or I/O Board Disconnected................................................................ 2-41
92,563, 92,570, 92,579 Electronics Module Faults ......................................................... 2-42
92,571 Software Fault ..................................................................................................... 2-42
92,587 Wave Amp Fault.................................................................................................. 2-43
92,588 ~ 92,596 Electronics Module Faults .................................................................... 2-44
92,597, 92,601 Electronics Module Faults ...................................................................... 2-44
92,602 Power Supply Overvoltage Watchdog Timer Went Off ....................................... 2-45
92,604 ~ 92,606 Electronics Fan Faults.......................................................................... 2-45
92,607 ~ 92,609 Wave Amp Faults................................................................................. 2-46
92,808 ~ 92,813 Configuration Card Faults .................................................................... 2-46
92,900 Ink Loader Disconnect......................................................................................... 2-48
Chain 93 - Ink
93,410 ~ 93,437 Incorrect Ink Sticks............................................................................... 2-49
93,501, 93,506, 93,511, 93,516 Ink Loader Faults.......................................................... 2-50
93,523, 93,526, 93,529, 93,532 Ink Loader Thermal Faults ........................................... 2-51
93,524, 93,527, 93,530, 93,533 Ink Loader Thermal Faults ........................................... 2-52
93,525, 93,528, 93,531, 93,534 Ink Loader Thermal Faults ........................................... 2-53
93,581 ~ 93,584 Printhead Level Sense Faults .............................................................. 2-54
93,597, 93,598, 93,599, 93,800 Printhead Level Sense Faults ...................................... 2-54
93,600, 93,603, 93,606, 93,609 Ink Loader Thermal Faults ........................................... 2-56
93,601, 93,604, 93,607, 93,610 Ink Loader Thermal Faults ........................................... 2-57
93,602, 93,605, 93,608, 93,611 Ink Loader Electrical Faults.......................................... 2-58
93,893 ~ 93,896 Ink Loader Faults ................................................................................. 2-58
93,962 ~ 93,965 Incorrect Ink Sticks............................................................................... 2-59
93,966 ~ 93,969 Unidentified Ink Sticks.......................................................................... 2-60
93,982 ~ 93,985 Ink Load Obstruction Faults ................................................................. 2-61
93,994 ~ 93,997 Ink Loader Faults ................................................................................. 2-62
Chain 94 - Drum Maintenance
94,000 ~ 94,003 Trapped Ink Stick Faults ...................................................................... 2-63
94,004 ~ 94,007 Factory Ink Stick Exceeded Quota Faults ............................................ 2-63
94,510 ~ 94,513 Y-Axis Faults ........................................................................................ 2-64
94,524, 94,526 Y-Axis Faults .......................................................................................... 2-64
94,536, 94,538 ~ 94,541 Drum Thermal Faults .............................................................. 2-65
94,548, 94,550 Y-Axis Faults .......................................................................................... 2-66
94-568, 94,570 Drum Maintenance Fault........................................................................ 2-66
94,626 Drum Thermal Fault ............................................................................................ 2-67
94,700 Process Drive Fault ............................................................................................. 2-68
94,701, 94,702 Process Drive Faults .............................................................................. 2-69
94,703 X-Axis Fault ......................................................................................................... 2-69
94,704 Wiper and Media Drive Fault............................................................................... 2-70
Chain 99 - PEST
99,001 PEST - Generic Error .......................................................................................... 2-71
99,002, 99,003 PEST - Jetstack Disconnect................................................................... 2-71
99,004, 99,005 PEST - Reservoir Disconnect................................................................. 2-72
99,006 PEST - Drum Heater Disconnect ........................................................................ 2-73

99,007 PEST - Power Supply Failure ............................................................................. 2-74
99,008 PEST - Preheat Heater Disconnect .................................................................... 2-75
99,009 ~ 99,013 PEST - Ink Melters are Disconnected.................................................. 2-76
99,015 PEST - Drum Cooling Fan Disconnect................................................................ 2-77
99,016 PEST - All Three Clutches Failed ....................................................................... 2-78
99,017 PEST - Head Maintenance Clutch Disconnect ................................................... 2-79
99,018 PEST - Main Tray Deskew Clutch Disconnect .................................................... 2-79
99,019 PEST - Main Tray Pick Clutch Disconnect .......................................................... 2-80
99,020 PEST - Multipurpose Tray Pick Solenoid Disconnect ......................................... 2-80
99,021 PEST - Strip Solenoid Disconnect ...................................................................... 2-81
99,022 PEST - Preheat Solenoid Disconnect ................................................................. 2-81
99,023 PEST - Head Tilt Solenoid Disconnect ............................................................... 2-82
99,024 PEST - Main Tray Elevator Disconnect............................................................... 2-82
99,030 ~ 99,034 PEST - X-Axis Motor Disconnect ......................................................... 2-83
99,035, 99,036 PEST - Y-Axis Motor Disconnect ........................................................... 2-84
99,037, 99,038 PEST - Media Path Motor Disconnect ................................................... 2-84
99,039, 99040 PEST - Process Motor Disconnect.......................................................... 2-85
99,042 ~ 99,051 PEST - Power Supply Faults................................................................ 2-86
99,052, 99,053 PEST - Power Supply +12V or -15V Faults ........................................... 2-87
99,056, 99,057 PEST - Power Supply +12V Sleep Faults.............................................. 2-88
99,059, 99,060 PEST - VPP/ VSS Measurement Too Low ............................................ 2-89
99,061 PEST - The Wave Amp Shorted ......................................................................... 2-90
99,062 ~ 99,069 PEST - Ink Loader Solenoid Gate Push/Pull Disconnected................. 2-91
99,070 PEST - All Ink Loader Gates Failed .................................................................... 2-92
99,071 PEST - Power Dump Circuit Disconnected......................................................... 2-93
Fault Messages
Close Front Door A (when actually closed)..................................................................... 2-95
Close Exit Door B (when actually closed) ....................................................................... 2-95
Close Ink Loader Door C (when actually closed) ............................................................ 2-95
Paper Jam - Open Front Door to Clear (no jam is present and message won’t clear) ... 2-96
Paper Jam - Open Exit Door B to Clear (no jam is present and message won’t clear) .. 2-96
Tray 2 Empty (when it has paper) ................................................................................... 2-97
Tray 2 is Missing (when inserted) ................................................................................... 2-97
Unload Output Tray (when not full) ................................................................................. 2-98
Maintenance Kit Missing (when installed) ....................................................................... 2-98
Waste Tray Missing (when installed) .............................................................................. 2-99
Ink Sticks Jammed .......................................................................................................... 2-99
Remove Incorrect Ink Sticks (Cyan, Magenta, Yellow, Black) ........................................ 2-100
Remove Unidentified Ink Sticks (Cyan, Magenta, Yellow, Black) ................................... 2-100
Jam Codes ...................................................................................................................... 2-101
Printer Fault Codes ......................................................................................................... 2-105

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​

1,00X.4x 525-Sheet Feeder Faults.................................................................................2-8
1,000.6x 525-Sheet Feeder Program Faults...................................................................2-9
2,00X.xx I/O Board Errors...............................................................................................2-9
2,006.xx I/O Board Program Faults.................................................................................2-10
2,0XX.6x Configuration Card Faults................................................................................2-10
3,0XX.6x IPC Program Faults.........................................................................................2-11
4,0xx.4x Process Control Errors.....................................................................................2-11
4,024.42 Wiper Alignment Fault......................................................................................2-12
4,025.46 Drum Transfix Fault..........................................................................................2-12
4,0xx.6x Process Control Program Faults.......................................................................2-13
5,0xx.4x Y-Axis Sub-System Faults................................................................................2-13
5,0xx.6x Y-Axis Sub-System Program Faults.................................................................2-14
6,0xx.4x X-Axis Fault......................................................................................................2-15
6,0xx.6x X-Axis Program Faults......................................................................................2-15
7,002.44 Process Drive Fault..........................................................................................2-16
7,006.4x Head Tilt Solenoid Fault...................................................................................2-16
7,007.49 Process Drive Fault..........................................................................................2-17
7,008.41 Printhead Tilt Fault...........................................................................................2-17
7,009.42 Printhead Restraint Fault.................................................................................2-18
7,01X.4x Process Faults.................................................................................................2-19
7,0xx.6x Program Faults.................................................................................................2-20
8,0XX.4x Wiper or Media Drive Faults............................................................................2-21
8,0xx.6x Media Drive Program Faults.............................................................................2-22
9,0XX.4x Ink Loader Faults.............................................................................................2-22
9,009.44 and 9,00X.6x Ink Loader Program Faults........................................................2-23
11,0XX.xx Electronics Module Interface Faults...............................................................2-24
11,100.60 Electronics Module Temperature Fault..........................................................2-25
11,300.6x EMC Motor Control Faults..............................................................................2-25
12,000.60 Program Faults...............................................................................................2-26
13,000.48 Printhead Thermal Fault.................................................................................2-26
13,003.42 and 13,007.46 Thermal Faults.......................................................................2-27
13,008.47 and 13,010.49 Drum Thermal Faults.............................................................2-27
13,067.43, 13,069.45, 13,071.47 Drum Temp Sensor Faults.........................................2-28
13,XXX.4x Preheater Thermal Faults.............................................................................2-29
13,1XX.4x Left Jetstack Thermal Faults.........................................................................2-29
13,2XX.4x Right Jetstack Thermal Faults.......................................................................2-30
13,XXX.xx Printhead Reservoir Thermal Faults..............................................................2-30
13,XXX.xx Ink Loader Thermal Faults............................................................................2-31
13,00x.6x Thermal Program Faults.................................................................................2-32
19,0XX.4x Printhead Calibration Faults..........................................................................2-32
19,0XX.6x Waveform Program Faults.............................................................................2-33
21,000.69 Diagnostic Firmware Version Mismatch.........................................................2-33
22,0XX.6x Jam Fault.......................................................................................................2-34
23,0XX.6x NVRAM Faults...............................................................................................2-34
23,133.4x RAM Faults.....................................................................................................2-35
26,0XX.6x Printing Faults................................................................................................2-35
27,0XX.6x Profile Library.................................................................................................2-36
29,0XX.6x Jam Manager Faults......................................................................................2-36
31,001.40 Mechanical Initialization Jam..........................................................................2-37
31,0XX.6x Program Faults..............................................................................................2-37
33,00X.4x Tray 1 Width Sensor Faults............................................................................2-38
34,00X.4x Printhead NVRAM Faults...............................................................................2-38
34,01X Ink Level Sense Faults........................................................................................2-39
36,000.40 Drum Maintenance Faults..............................................................................2-40
36,001.67 Drum Maintenance Drive Faults.....................................................................2-41
36,002.44 Drum Maintenance Kit Fault...........................................................................2-41
37,0XX.xx PEST Heater Faults.......................................................................................2-42
37,01X.41 PEST Fan Faults............................................................................................2-42
37,016.43 PEST 50 Volt Supply Fault.............................................................................2-43
37,0XX.4x PEST Clutch/Solenoid Faults........................................................................2-44
37,024.48 PEST Tray 2 Lift Motor Fault..........................................................................2-44
37,026.44 PEST Purge Pump Fault................................................................................2-45
37,02X.4x PEST Relay Board Faults..............................................................................2-45
37,03X.4x PEST X-Axis Motor Faults.............................................................................2-46
37,035.44 and 37,036.45 PEST Y-Axis Motor Faults......................................................2-46
37,037.46 and 37,038.47 PEST Media Drive Faults.......................................................2-47
37,039.48 and 37,040.40 PEST Process Drive Faults....................................................2-47
37,0XX.4x PEST Power Supply Faults...........................................................................2-48
39,002.40 and 39,003.41 Scanner Subsystem Test Faults............................................2-49
39,004.42 Scanhead Locked or Shipping Restraint Faults.............................................2-49
39,005.43 Scanner Missing Fault....................................................................................2-50
39,010.8 Document Feeder Disconnected or Missing....................................................2-51
39,011.40 and 39,012.40 DADF Subsystem Test Faults................................................2-51
39,013.42 Document Feeder Jam...................................................................................2-52
39,014.43 Document Feeder Calibration Fault...............................................................2-52
Jam Codes......................................................................................................................2-53

​

01-505-00 Mid Left Door Open RAP ............................................................................... 2-9
01-506-00 Upper Left Door Open RAP ........................................................................... 2-9
01-510-00 Front Door Open RAP.................................................................................... 2-10
01-525-00 +24V, +/-12V, +5V Short Circuit and Overload RAP ..................................... 2-10
01-530-00 +/- 50V Short Circuit and Overload RAP ....................................................... 2-12
01-535-00 Power Interlock Failed: No Heater Requests RAP ........................................ 2-13
01-540-00, 01-544-00 +24V, +/-12V, +5V Failure RAP .................................................. 2-13
01-542-00, 01-546-00 50V Failure RAP.......................................................................... 2-14
01A AC Power Distribution RAP ..................................................................................... 2-15
01B +3.3V ESTAR Distribution RAP............................................................................... 2-19
01C +3.3V Distribution RAP............................................................................................ 2-21
01D +5V Distribution RAP............................................................................................... 2-23
01E +12V Distribution RAP............................................................................................. 2-26
01F -12V Distribution RAP .............................................................................................. 2-29
01G +17V Distribution RAP............................................................................................. 2-30
01H +24V Distribution RAP............................................................................................. 2-30
01J +50V Distribution RAP.............................................................................................. 2-34
01K -50V Distribution RAP.............................................................................................. 2-36
01L 0V Distribution RAP.................................................................................................. 2-37
Chain 2 - User Interface
02-302-00, 02-306-00, 02-308-00 Flash Failure RAP..................................................... 2-39
02-315-00 Service Registry Bad Data RAP .................................................................... 2-39
02-316-00, 02-317-00 SRS Error RAP............................................................................ 2-40
02-320-00 Data Time Out Error RAP .............................................................................. 2-40
02-321-00 XEIP Browser Dead RAP............................................................................... 2-41
02-380-00, 02-381-00 UI Communication Fault RAP...................................................... 2-41
02-390-00 Configurable Services RAP ........................................................................... 2-42
Chain 3 - Machine Run Control
03-316-00 CCM Cannot Communicate with IOT RAP .................................................... 2-43
03-325-00 System Detects the Machine Clock Failed to Increment During Power On RAP 2-43
03-331-00, 03-332-00 Main Controller Board Cannot Communicate with ESS RAP...... 2-44
03-338-00 The Main Controller on the CCB / SBC Has Reset RAP ............................... 2-44
03-346-00 Unable To Communicate With UI RAP.......................................................... 2-45
03-347-00 Main Controller PWB Cannot Communicate with UI PWB RAP.................... 2-45
03-355-00 CCM POST Failure Detected RAP ................................................................ 2-46
03-360-00 CCS POST System Memory Error RAP ........................................................ 2-46
03-361-00 CCS POST Flash Memory Error RAP ........................................................... 2-47
03-362-00 CCS Power Fault RAP................................................................................... 2-47
03-397-00 System Configuration Recovery Attempt RAP............................................... 2-48
03-398-00, 03-399-00 SIM Card Fault RAP.................................................................... 2-49
03-401-00, 03-403-00 Fax Not Detected RAP ................................................................ 2-49
03-417-00 Incompatible Fax Software RAP.................................................................... 2-50
03-777-00 Power Loss Detected RAP ............................................................................ 2-50
03-788-00 CCS Runtime could not Enter Power Saver Mode S3 RAP .......................... 2-51
03-790-00 Timezone Cannot Be Set RAP ...................................................................... 2-51
03A Foreign Device PWB Fault RAP .............................................................................. 2-52
Chain 5 - DADH
05-250-00, 05-251-00 DADH Checksum Error RAP....................................................... 2-53
05-252-00 DADH Stepper Controller Communications Error.......................................... 2-53
05-253-00, 05-254-00 DADH Communications Error RAP ............................................. 2-54
05-255-00 Late Pre Scan Message RAP ........................................................................ 2-54
05-256-00 Eject Count Error RAP................................................................................... 2-55
05-257-00 Unknown Document Size RAP ...................................................................... 2-55
05-258-00, 05-307-00 DADH Cover Interlock Open RAP............................................... 2-57
05-259-00, 05-260-00 DADH Active Line or Standby Error RAP.................................... 2-58
05-300-00 DADH Open RAP........................................................................................... 2-58
05-310-00 Document Too Short RAP ............................................................................. 2-59
05-330-00, 05-331-00 DADH Feed Sensor Failure RAP ................................................ 2-60
05-335-00 DADH TAR Sensor Failure RAP.................................................................... 2-62
05-340-00 DADH Pre Registration Sensor Failure RAP ................................................. 2-63
05-345-00, 05-346-00 DADH Exit Sensor Failure RAP................................................... 2-64
05-350-00, 05-352-00 DADH CVT Sensor Failure RAP ................................................. 2-65
05A DADH Other Faults RAP.......................................................................................... 2-66
05B DADH Document Sensor Failure RAP..................................................................... 2-67
05C DADH Motor Failure RAP........................................................................................ 2-67
05D DADH Feed Clutch Failure RAP.............................................................................. 2-68
05E Damaged Documents RAP...................................................................................... 2-68
05F Platen Down Failure RAP ........................................................................................ 2-69
Chain 10 - Transfix and Copy/Print Transportation
10-110-00 to 10-113-00, 10-125-00 to 10-128-00, 10-147-00, 10-148-00
Post Transfix Jam RAP ................................................................................................... 2-71
10-140-00 to 10-146-00, 10-149-00 to 10-151-00 Exit Jam RAP.................................... 2-73
10-500-00 to 10-540-00 Transfix Error RAP ................................................................... 2-74
10-545-00 Drum Position Error for Transfix RAP............................................................ 2-76
10-550-00 Drum Stall During Transfix RAP .................................................................... 2-76
10-555-00 Post Transfix Motor (M4) Over Current RAP ................................................. 2-77
10-560-00, 10-565-00 Transfix Motor Over Current RAP ............................................... 2-77
10-570-00 Stripper Solenoid Over Current RAP ............................................................. 2-78
10-571-00, 10-572-00 Stripper Latch Sensor Error RAP ................................................ 2-79
Chain 12-65 - Offset Catch Tray
12-701-00-65 Offset Catch Tray Failure RAP ................................................................. 2-81
Chain 12-110 - LCSS
12-024-00-110, 12-025-00-110 Paddle Roll Failure RAP ............................................... 2-83
12-043-00-110, 12-046-00-110 Hole Punch Operation Failure RAP .............................. 2-84
12-127-00-110 Sheet Late to Hole Punch RAP .............................................................. 2-85
12-151-00-110, 12-152-00-110 Sheet Late to Bin 1 RAP ............................................... 2-85
12-171-00-110, 12-172-00-110 Paper Exiting to Bin 0 RAP ........................................... 2-87
12-199-00-110 Unexpected Sheet at Finisher Entry RAP............................................... 2-88
12-310-00-110, 12-312-00-110, 12-313-00-110 Interlocks RAP..................................... 2-89
12-340-00-110, 12-341-00-110, 12-342-00-110 Ejector Movement Failure RAP ........... 2-90
12-371-00-110, 12-372-00-110, 12-378-00-110 Staple Head Unit Movement Failure RAP 2-91

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12-392-00-110, 12-393-00-110, 12-394-00-110 Front Tamper Move Failure RAP ........ 2-93
12-396-00-110, 12-397-00-110, 12-398-00-110, Rear Tamper Move Failure RAP........ 2-94
12-462-00-110 Bin 1 Movement Failure RAP ................................................................. 2-95
12-492-00-110 to 12-494-00-110 IME to Finisher Failure RAP ...................................... 2-97
12-762-00-110, 12-764-00-110, 12-765-00-110 IME to Finisher Communication
Failure RAP..................................................................................................................... 2-97
12-950-00 IME Delivers Sheet Too Early RAP ............................................................... 2-98
12A-110 Pause To Unload (PTU) Fault RAP.................................................................. 2-98
12B-110 Bin 1 Overload RAP ......................................................................................... 2-99
12C-110 LCSS Initialization Failure RAP........................................................................ 2-99
12D-110 LCSS Power Distribution RAP ......................................................................... 2-100
12E-110 LCSS Paper Entry RAP.................................................................................... 2-102
12F-110 LCSS PWB DIP Switch Settings RAP .............................................................. 2-102
12G-110 LCSS PWB Damage RAP................................................................................ 2-103
12H-110 Copy Damage in the LCSS RAP...................................................................... 2-104
12J-110 Mis-Registration in Stapled Sets and Non-Stapled Sets RAP .......................... 2-105
12K-110 LCSS Poor Stacking RAP ................................................................................ 2-105
12L-110 Stapling Prime Failure RAP .............................................................................. 2-106
12M-110 Staple Head Operation Failure RAP ................................................................ 2-108
12N-110 Chad Bin Present and Bin Full RAP................................................................. 2-108
Chain 12-171 - HVF
12-024-00-171, 12-025-00-171 HVF Paddle Roller Position RAP.................................. 2-109
12-044-00-171 to 12-047-00-171 HVF Punch Head Position RAP................................. 2-110
12-056-00-171, 12-057-00-171 Inserter Bottom Plate RAP............................................ 2-111
12-061-00-171, 12-416-00-171 HVF BM Crease Blade Fault RAP ................................ 2-111
12-062-00-171 HVF BM Crease Roll Motor Failure RAP................................................ 2-112
12-063-00-171, 12-411-00-171 HVF BM Staple Unit 1 Failure RAP .............................. 2-113
12-065-00-171, 12-383-00-171 HVF BM Backstop Motor Fault RAP............................. 2-114
12-066-00-171, 12-384-00-171, 12-419-00-171, 12-420-00-171
HVF BM Tamper Fault RAP............................................................................................ 2-115
12-083-00-171, 12-440-00-171 to 12-444-00-171 HVF Paper Pusher Fault RAP.......... 2-115
12-113-00-171, 12-114-00-171, 12-190-00-171, 12-192-00-171 HVF BM Entry RAP ... 2-116
12-125-00-171, 12-126-00-171 HVF Entry Sensor RAP................................................. 2-118
12-141-00-171, 12-142-00-171 HVF Buffer Path Sensor RAP....................................... 2-119
12-151-171, 12-152-171 HVF Compiler Exit Sensor RAP.............................................. 2-120
12-157-00-171, 12-158-00-171 HVF Buffer Position Sensor RAP.................................. 2-121
12-166-00-171 HVF BM Compiler Exit Jam RAP ........................................................... 2-122
12-171-00-171, 12-172-00-171 HVF Top Tray Exit Sensor Fault RAP........................... 2-123
12-181-00-171, 12-182-00-171 HVF BM Exit Jam RAP ................................................. 2-124
12-183-00-171, 12-184-00-171 HVF BM Paper Jam RAP.............................................. 2-127
12-185-00-171 to 12-187-00-171 Tri-Folder Exit Sensor and Assist Sensor RAP.......... 2-129
12-191-00-171, 12-193-00-171, 12-194-00-171, 12-196-00-171 Inserter Paper Jam RAP2-132
12-198-00-171, 12-199-00-171 HVF Paper Jam RAP.................................................... 2-134
12-273-00-171 to 12-277-00-171 Offset Unit Fault RAP................................................. 2-135
12-288-00-171, 12-289-00-171 HVF Nip Split RAP........................................................ 2-136
12-310-00-171, 12-312-00-171, 12-313-00-171 HVF Docking and Interlocks RAP ....... 2-137
12-316-00-171, 12-319-00-171 Inserter Interlocks RAP................................................. 2-138
12-317-00-171, 12-318-00-171 Tri-folder Interlocks RAP............................................... 2-139
12-367-00-171, 12-368-00-171, 12-380-00-171 HVF Punch Unit Paper Edge Detect RAP2-140
12-369-00-171 to 12-377-00-171 HVF Stapler Position and Priming RAP..................... 2-141
12-392-00-171 to 12-395-00-171 HVF Front Tamper Fault RAP.................................... 2-144
12-396-00-171 to 12-399-00-171 HVF Rear Tamper Fault RAP .................................... 2-145
12-403-00-171, 12-413-00-171, 12-414-00-171
HVF BM Staple Head 2 and Stapler Module RAP .......................................................... 2-146
12-415-00-171 HVF BM Crease Roll Gate Home RAP .................................................. 2-147
12-417-00-171, 12-418-00-171 HVF BM Flapper RAP................................................... 2-148
12-450-00-171, 12-456-00-171 to 12-459-00-171 HVF Ejector Module RAP................. 2-149
12-451-00-171 to 12-455-00-171 HVF Ejector Roll and Lower Paddle Fault RAP......... 2-150
12-460-00-171 to 12-462-00-171 HVF Bin 1 Position RAP ............................................ 2-153
12-463-00-171, 12-464-00-171 HVF BM +24V Failure RAP........................................... 2-155
12-465-00-171 to 12-468-00-171 Paddle Unit Position RAP .......................................... 2-156
12-473-00-171 to 12-478-00-171 Support Finger Position RAP..................................... 2-158
12-479-00-171 Inserter Paper Length Fault RAP ........................................................... 2-160
12-492-00-171 to 12-494-00-171 IME To Finisher Failure RAP ..................................... 2-161
12-762-00-171, 12-764-00-171, 12-765-00-171
IME To Finisher Communication Failure RAP ................................................................ 2-162
12A-171 HVF Power Distribution RAP............................................................................ 2-162
12B-171 HVF BM to Machine Communications Interface and BM Present RAP ........... 2-165
12C-171 HVF BM Bin 2 Failure RAP .............................................................................. 2-166
12D-171 Booklet Quality RAP......................................................................................... 2-167
12E-171 Copy Damage in the HVF BM RAP.................................................................. 2-171
12F-171 Mis-Registration in Stapled and Unstapled Sets RAP...................................... 2-171
12G-171 HVF BM Poor Stacking RAP............................................................................ 2-172
12H-171 Pause to Unload (PTU) RAP............................................................................ 2-172
12J-171 Inserter Paper Sensing and +5V Supply RAP................................................... 2-173
12K-171 HVF Initialization Failure RAP .......................................................................... 2-175
12L-171 Tri-Folder Not Detected RAP............................................................................ 2-176
12M-171 Not Used .......................................................................................................... 2-176
12N-171 Chad Bin Present and Bin Full RAP................................................................. 2-177
12P-171 Buffer Path Clamp Problems RAP.................................................................... 2-178
Chain 16 - Network Controller
16-000-00 to 16-000-26 Cannot Create RPC With ENS RAP ........................................ 2-179
16-001-09 to 16-001-90 Unable to Synchronize Startup RAP ........................................ 2-179
16-002-09 to 16-002-19 Unable to Register as RPC RAP.............................................. 2-180
16-003-09 to 16-003-90 Too Many IPC Handles RAP.................................................... 2-180
16-004-14 to 16-005-92 RPC Failure to Register RAP................................................... 2-181
16-006-09, 16-006-19 Cannot Register for Events RAP................................................. 2-181
16-007-92 to 16-010-99 Invalid IPC / RPC Data RAP .................................................... 2-182
16-013-14, 16-014-14 Copier Synchronization Error RAP.............................................. 2-182
16-015-14, 16-015-19 Data Store Variable Not Set RAP................................................ 2-183
16-016-14, 16-016-19 Data Store Initialization Failed RAP ............................................ 2-183
16-017-19 to 16-021-26 Send Event Failure / Could Not Get Host Name RAP.............. 2-184
16-021-46 Unable to Get Host Name RAP ..................................................................... 2-184
16-023-09, 16-023-26 RPC Call Failure RAP ................................................................. 2-185
16-026-09 to 16-026-92 Memory Allocation Error RAP .................................................. 2-185
16-027-90 Unable to Obtain Queue ID RAP ................................................................... 2-186
16-028-09, 16-028-90 Unable to Complete RPC Call / Invalid Range RAP ................... 2-186
16-030-19 Unable to Obtain Client RAP ......................................................................... 2-187
16-031-09 Invalid Event Notification RAP....................................................................... 2-187
16-032-19, 16-039-00 NVM Connection Failure / Pthread Create Error RAP ................ 2-188
16-040-92 Semaphore Fault RAP................................................................................... 2-188
16-048-09 Unable to Set Binding RAP............................................................................ 2-189

​

16-048-14, 16-048-90 Cannot Set ESS Client Binding RAP........................................... 2-189
16-048-99 Unable to Set Client Binding RAP.................................................................. 2-190
16-150-09 Cannot Send Registration Event RAP ........................................................... 2-190
16-150-14 Unable to Obtain RPC Transport RAP........................................................... 2-191
16-150-19 Unable to Sync Peer RAP.............................................................................. 2-191
16-150-26 Fault Service Failed to Write Log RAP .......................................................... 2-192
16-150-90 Invalid IPC Request Destination RAP............................................................ 2-192
16-150-92 Consumer Interface Fault RAP...................................................................... 2-193
16-151-09 to 16-151-19 Invalid IPC Command / SNMP Reg Failure RAP ..................... 2-193
16-151-26 Fault Service Failed to Get a Log RAP.......................................................... 2-194
16-151-90 Environment Variable Failure RAP ................................................................ 2-194
16-152-09 Internal IPC Failure RAP................................................................................ 2-195
16-152-14 Empty Internal Event Failure RAP ................................................................. 2-195
16-152-19 Unable to Send Request to SESS RAP......................................................... 2-196
16-152-26 Unable to Send Request to SESS RAP......................................................... 2-196
16-153-09 Unable to Obtain IPC Queue RAP................................................................. 2-197
16-153-14 Unable to Initialize Event List RAP ................................................................ 2-197
16-153-19 NVM Save Failure RAP ................................................................................. 2-198
16-154-09 ESS Registration Configuration Error RAP.................................................... 2-198
16-154-14 Cannot Create Internal Event Queue RAP .................................................... 2-199
16-154-19 NVM Read Failure RAP................................................................................. 2-199
16-155-19 ESS Failed to Boot from Alternate Disk RAP................................................. 2-200
16-156-19 Service Run Loop Failed RAP ....................................................................... 2-200
16-160-09 ESS Reg Service Process Death RAP .......................................................... 2-201
16-161-09, 16-164-09 Cannot Send Reg Event / List Access Failure RAP .................... 2-201
16-161-09 to 16-164-09 Cannot Send Reg Event / List Access and ESS
Services Failure RAP ...................................................................................................... 2-202
16-429-00, 16-431-00 Unable to Write to Data Store / Get System Time RAP .............. 2-202
16-432-00 Unknown Scheduler Received RAP .............................................................. 2-203
16-433-00 RPC Call Failed RAP..................................................................................... 2-203
16-434-00 Unable to Change Scheduler RAP ................................................................ 2-204
16-600-07 to 16-600-67 Cannot Create RPC Connection RAP...................................... 2-204
16-601-26 to 16-601-46 Queue Setup / System Control Failed / Invalid UI Info RAP..... 2-205
16-601-47 Diagnostics Service Failed IPC Queue Setup RAP....................................... 2-205
16-601-66, 16-601-67 Unable to Do Start Up Sync RAP................................................ 2-206
16-601-68 Unable to Start Up and Sync RAP................................................................. 2-206
16-601-105 Unable Synchronize At Start Up RAP.......................................................... 2-207
16-602-07 to 16-603-105 RPC Service Registration Failure RAP .................................. 2-207
16-603-11, 16-603-28 Replace Handler Call Failed RAP ............................................... 2-208
16-603-46 to 16-603-67 Too Many IPC Handlers RAP................................................... 2-208
16-603-68, 16-604-105 Replace Handler Call Failed / Data Store Variable Not Set RAP 2-209
16-603-46, 16-603-105, 16-604-14 RPC Call Failure to ESS Reg Service RAP ............ 2-209
16-604-38 to 16-605-07 Could Not Register With Reg Service RAP.............................. 2-210
16-605-14, 16-605-105 Unable to Unregister As RPC Service / RPC Call Failure RAP. 2-210
16-605-26 Fault Service Timed Out Registering RAP..................................................... 2-211
16-605-35 to 16-605-67 RPC Call Failure to ESS RAP .................................................. 2-211
16-606-07 Cannot Register For Events RAP .................................................................. 2-212
16-606-105 OS Problem RAP......................................................................................... 2-212
16-606-35 to 16-606-99 Cannot Register For Events RAP............................................. 2-213
16-607-19 to 16-608-14 Invalid RPC Data / Unable to Free Resources RAP................. 2-213
16-608-26 Fault Service Failed to Unbind RAP .............................................................. 2-214
16-608-28 to 16-608-67 Unable to Free IPC Resources RAP ........................................ 2-214
16-608-105 Unable Build UI SVC Obtain Client Failed RAP........................................... 2-215
16-609-07 Unknown Message Received RAP ................................................................ 2-215
16-609-19, 16-609-105 Too Many IPC Handlers / Invalid RPC Data RAP ..................... 2-216
16-609-26 Fault Service Encountered Error RAP ........................................................... 2-216
16-609-46 to 16-609-92 Invalid IPC Data Received RAP ............................................... 2-217
16-610-00, 16-610-07 IPC Send Failure RAP................................................................. 2-217
16-610-09 Cannot Send IPC Message RAP................................................................... 2-218
16-610-11 to 16-610-90 Unable to Send IPC Message RAP.......................................... 2-218
16-610-92 Failure to Send Queue Status RAP ............................................................... 2-219
16-610-99 Unable to Send IPC Message RAP ............................................................... 2-219
16-611-07, 16-611-38 Client Removal Failed RAP ......................................................... 2-220
16-611-19 to 16-611-47 Unable to Remove RPC Connection RAP................................ 2-220
16-611-66 to 16-611-99 Unable to Remove RPC Connection RAP................................ 2-221
16-612-09 to 16-612-68 Unable to Do Shutdown Sync RAP .......................................... 2-221
16-613-09 to 16-614-19 DC Sync / Comms Error RAP................................................... 2-222
16-614-47 Invalid Software Upgrade RAP ...................................................................... 2-222
16-615-35, 16-615-46 Data Store Variable Not Set RAP................................................ 2-223
16-615-47 Multiple Software Upgrade File RAP ............................................................. 2-223
16-615-66 Data Store Variable Not Set RAP .................................................................. 2-224
16-615-67, 16-615-90, 16-616-38, 16-616-46 SESS Data Store Environmental
Variable RAP................................................................................................................... 2-224
16-616-47 IPC Message Failure RAP ............................................................................. 2-225
16-616-67 Submission Of E-mail OR IFax Job Failed RAP............................................ 2-225
16-617-19 RPC Information Corrupt RAP....................................................................... 2-226
16-617-47 TAR Extraction Failure RAP .......................................................................... 2-226
16-618-47 DLM SPI Extraction Failure RAP ................................................................... 2-227
16-619-14 to 16-619-93 Cannot Unregister From Registration Service RAP ................. 2-227
16-620-07 to 16-620-90 Registration Service Failed RAP .............................................. 2-228
16-620-92, 16-620-93, 16-620-99 Unable to Register With Network Controller
Registration Service RAP................................................................................................ 2-228
16-621-00, 16-621-07, 16-621-11, 16-621-28, 16-621-35, 16-621-38, 16-621-47,
16-621-66, 16-621-67, 16-621-93, 16-621-99 Unable to Obtain Host Name RAP ......... 2-229
16-622-07, 16-622-09, 16-622-11, 16-622-14, 16-622-19, 16-622-26,
16-622-28, 16-622-35, 16-622-38, 16-622-46, 16-622-47 Corrupt RPC Table RAP ...... 2-229
16-622-66, 16-622-67, 16-622-68 Unable to Register RPC Service RAP ...................... 2-230
16-623-35, 16-623-47, 16-624-46 ENS Service Failed to Respond In Time RAP .......... 2-230
16-625-35, 16-625-46, 16-625-66, 16-625-67, 16-625-90 Invalid IPC Type RAP........... 2-231
16-626-00, 16-626-11, 16-626-38, 16-626-47, 16-626-67 Memory Leak RAP ............... 2-231
16-628-07, 16-628-09, 16-628-35, 16-628-46, 16-628-66, 16-628-67 Range
Environment Variable RAP.............................................................................................. 2-232
16-629-11, 16-629-26, 16-629-46, 16-629-67, 16-629-68, 16-629-92, 16-629-93
No Acknowledgment For RPC Message RAP ................................................................ 2-232
16-630-09, 16-630-26, 16-630-35, 16-630-38, 16-630-46, 16-630-47, 16-630-66,
16-630-67, 16-630-68, 16-630-99 Corrupt RPC RAP ..................................................... 2-233
16-631-19, 16-631-46, 16-631-19, 16-633-19, 16-634-46, 16-635-07, 16-635-35,
16-635-46, 16-635-99-16-636-35, 16-636-99 XDR Data Error RAP............................... 2-233
16-637-11, 16-637-26, 16-637-38, 16-637-47, 16-637-66, 16-637-67, 16-637-93,
16-637-95 File Error RAP................................................................................................ 2-234
16-638-66, 16-638-67, 16-639-38, 16-639-46, 16-640-28, 16-640-35, 16-640-46,
16-641-00, 16-641-26, 16-641-46 O/S Failure RAP........................................................ 2-234
16-642-46, 16-642-47, 16-643-19, 16-643-26, 16-643-47, 16-644-11 Unable To
Close File RAP................................................................................................................ 2-235

​

​

16-644-11, 16-644-26, 16-644-46, 16-644-47, 16-644-66, 16-644-67, 16-645-11, 16-645-26,
16-645-46, 16-645-47, 16-645-66, 16-645-67 Unable To Read From File RAP............. 2-235
16-646-26, 16-647-19, 16-647-26, 16-649-35, 16-650-35, 16-650-99 Invalid Service Attribute
RAP................................................................................................................................ 2-236
16-651-19, 16-651-35, 16-651-99, 16-652-38, 16-652-99, 16-653-38, 16-654-38,
16-654-99, 16-655-38, 16-656-38 Register Failure RAP ................................................ 2-236
16-658-07, 16-659-11, 16-659-28, 16-659-93, 16-659-95, 16-660-95, 16-660-99,
16-661-95 Parser Utility Open Failure RAP .................................................................... 2-237
16-662-11, 16-662-28, 16-662-93, 16-662-95, 16-663-28, 16-663-93, 16-663-95
Parser Utility Template Failed To Parse RAP................................................................. 2-237
16-664-11, 16-664-28, 16-664-93, 16-664-95, 16-665-95 Parser Utility Closing
Failure RAP..................................................................................................................... 2-238
16-666-11, 16-666-28, 16-666-93, 16-666-95 Parser Utility Invocation Failed RAP....... 2-238
16-667-11, 16-667-28, 16-667-95, 16-668-47 Parser Utility Set Status Failure RAP ..... 2-239
16-668-93, 16-668-95 Unable To Determine Local File Statistics RAP.......................... 2-239
16-669-28, 16-669-93, 16-669-95, 16-670-00 Unable To Write Job Template RAP ...... 2-240
16-670-11, 16-670-28, 16-670-47, 16-670-93, 16-671-00, 16-671-47 Unable To Decode
Template File RAP.......................................................................................................... 2-240
16-617-93, 16-671-95, 16-672-09, 16-672-95, 16-673-95, 16-674-00, 16-674-09,
16-675-00, 16-6700-00, 16-700-35 File Error RAP......................................................... 2-241
16-674-09, 16-675-00, 16-700-00, 16-701-00, 16-701-99, 16-702-00, 16-702-95,
16-707-00, 16-709-00 XSA Database Failure RAP ........................................................ 2-241
16-710-00, 16-710-35, 16-716-00, 16-728-00, 16-730-00, 16-730-28, 16-730-35,
16-730-66, 16-740-19, 16-750-07, 16-750-09, 16-750-11 Unable To Create Client
Handle RAP .................................................................................................................... 2-242
16-742-19 Hard Disk ODIO Failure RAP ........................................................................ 2-242
16-750-14, 16-750-19, 16-750-26, 16-750-35, 16-750-38, 16-750-46, 16-750-47,
16-750-66, 16-750-67, 16-750-90 Invalid Request RAP................................................. 2-243
16-750-92, 16-750-93, 16-750-95, 16-751-00, 16-751-07, 16-751-09, 16-751-11,
16-751-14, 16-751-19, 16-751-26 Database Error RAP ................................................. 2-243
16-751-28, 16-751-35, 16-751-38, 16-751-46, 16-751-66, 16-751-67, 16-751-92,
16-751-93 Unknown Attribute RAP................................................................................. 2-244
16-752-00, 16-753-00 File Cabinet Application Registration Error RAP......................... 2-244
16-752-07, 16-752-09, 16-752-14, 16-752-19, 16-752-26, 16-752-28, 16-752-35,
16-752-46, 16-752-47 Invalid File Details RAP............................................................... 2-245
16-752-66, 16-752-67, 16-752-92, 16-752-93, 16-752-95, 16-753-09, 16-753-14,
16-753-19, 16-753-26, 16-753-28 Scan to FAX Registration Error RAP ........................ 2-245
16-753-35, 16-753-46, 16-753-47, 16-753-66, 16-753-67, 16-753-90, 16-753-92,
16-753-93, 16-753-95, 16-753-09 Data Store Read Failure RAP................................... 2-246
16-754-14, 16-754-19, 16-754-26, 16-754-28, 16-754-35, 16-754-46, 16-754-47,
16-754-66, 16-754-67, 16-754-68 OS Error RAP ........................................................... 2-246
16-754-90, 16-754-92, 16-754-92, 16-754-93, 16-754-95, 16-755-00, 16-755-09,
16-755-14, 16-755-19, 16-755-26, 16-755-28 Fault Service Error RAP ......................... 2-247
16-755-35, 16-755-46, 16-755-47, 16-755-67, 16-755-90, 16-755-93, 16-755-99,
16-756-09, 16-756-14 Request Error RAP...................................................................... 2-247
16-756-35, 16-756-46, 16-756-47, 16-756-66, 16-756-67, 16-756-93, 16-757-09,
16-757-14, 16-757-19, 16-757-26 NVM Corrupt RAP..................................................... 2-248
16-757-35, 16-757-46, 16-757-47, 16-757-66, 16-757-67, 16-757-93, 16-758-09,
16-758-14, 16-758-19, 16-758-26 Unable to Write NVM Value RAP.............................. 2-248
16-758-35, 16-758-46, 16-758-47, 16-758-66, 16-758-67, 16-758-93, 16-759-09,
16-759-14, 16-759-19, 16-759-26 Service Run Loop Failed RAP .................................. 2-249
16-759-46, 16-759-47, 16-759-66, 16-759-67, 16-759-93, 16-760-09, 16-760-14,
16-760-19, 16-760-26, 16-760-46 Fail to Enable Process RAP...................................... 2-249
16-760-47, 16-760-67, 16-760-68, 16-760-93, 16-760-99, 16-761-09, 16-761-14,
16-761-19, 16-761-26, 16-761-46 File Error RAP........................................................... 2-250
16-761-47 to 16-769-95 Other Network Faults 1 RAP.................................................... 2-250
16-770-09 to 16-779-95 Other Network Faults 2 RAP.................................................... 2-251
16-780-00 to 16-789-47 Other Network Faults 3 RAP.................................................... 2-252
16-790-09 to 16-799-47 Other Network Faults 4 RAP.................................................... 2-253
16-800-09 to 16-809-47 Other Network Faults 5 RAP.................................................... 2-253
16-810-00 to 16-16-819-47 Other Network Faults 6 RAP............................................... 2-254
16-820-47 to 16-829-47 Other Network Faults 7 RAP.................................................... 2-254
16-830-47 to 16-839-47 Other Network Faults 8 RAP.................................................... 2-255
16-840-47 to 16-849-47 Other Network Faults 9 RAP.................................................... 2-255
16-850-47 to 16-859-47 Other Network Faults 10 RAP.................................................. 2-256
16-860-47 to 16-869-47 Other Network Faults 11 RAP.................................................. 2-256
16-870-47 to 16-879-47 Other Network Faults 12 RAP.................................................. 2-257
16-880-47 to 16-890-47 Other Network Faults 13 RAP.................................................. 2-257
16-891-00, 16-892-00 Edge Server Auto Registration Failed RAP................................. 2-258
16-900-19 to 16-909-19 Other Network Faults 14 RAP.................................................. 2-258
16-910-19 to 16-919-19 Other Network Faults 15 RAP.................................................. 2-259
16-920-19 to 16-929-19 Other Network Faults 16 RAP.................................................. 2-259
16-930-19 to 16-939-19 Other Network Faults 17 RAP.................................................. 2-260
16-940-19 to 16-949-19 Other Network Faults 18 RAP.................................................. 2-260
16-950-19 to 16-959-19 Other Network Faults 19 RAP.................................................. 2-261
16-960-19 to 16-969-19 Other Network Faults 20 RAP.................................................. 2-261
16-975-19 to 16-979-35 Other Network Faults 21 RAP.................................................. 2-262
16-980-00 to 16-989-35 Other Network Faults 22 RAP.................................................. 2-262
16-990-00 to 16-999-35 Other Network Faults 23 RAP.................................................. 2-263
16-954-19, 16-955-19 Internet Fax Application Registration Error RAP......................... 2-263
16-956-19, 16-957-19 E-mail Application Registration Error RAP.................................. 2-264
16-985-19, 16-986-19 Network Scanning Application Registration Error RAP............... 2-264
16-987-19, 16-988-19 Server Fax Application Registration Error RAP........................... 2-265
16-989-19 Disk Encryption Operation Failed RAP.......................................................... 2-265
16A Network Error Entry RAP......................................................................................... 2-266
16B FTP or SMB Unable to Connect to Remote Server RAP......................................... 2-266
16C Remote Directory Lock Failed RAP......................................................................... 2-268
Chain 19 - Image Processing
19-300-00 to 19-310-00 Image Disk (HDD 1) Failure RAP............................................. 2-269
19-401-00, 19-402-00 Stress Out of Memory RAP......................................................... 2-269
19-403-00 EPC Out of Memory RAP .............................................................................. 2-270
19-409-00 Job Integrity Failure RAP............................................................................... 2-270
19-410-00 to 19-410-13 Image Structure Failure RAP ................................................... 2-271
19-750-00 EPC Memory Change Detected RAP............................................................ 2-271
19-752-00 Image Rotation Detected RAP....................................................................... 2-272
19-754-00 Image Disk Change RAP............................................................................... 2-272
Chain 20 - Fax
20-302-00, 20-303-00 Fax Reset Failure RAP................................................................ 2-273
20-305-00 Fax System Low Memory Unrecoverable RAP ............................................. 2-273
20-320-00 Fax Fault Not Cleared by Reset RAP............................................................ 2-274
20-322-00 Non-Volatile Device not Installed RAP .......................................................... 2-274
20-323-00, 20-324-00 Fax System Memory Low RAP ................................................... 2-275

​

20-327-00 Extended Fax PWB Failure RAP ................................................................... 2-275
20-331-00, 20-338-00, 20-339-00, 20-341-00 Fax Network Line 1 Fault RAP ............... 2-276
20-332-00, 20-340-00 Fax Network Line 2 Fault RAP .................................................... 2-277
20-342-00 Fax File Integrity Fault RAP........................................................................... 2-277
20-701-00 Fax Phone Book Download Failed RAP ........................................................ 2-278
20-701-00A Fax Phone Book Download Failed RAP (W/O TAG X-001) ........................ 2-278
20-701-00B Fax Phone Book Download Failed RAP (W/TAG X-001) ............................ 2-279
20-710-00, 20-711-00 Image Overwrite Error RAP......................................................... 2-279
20-710-00, 20-711-00A Image Overwrite Error RAP (W/O TAG X-001)......................... 2-280
20-710-00, 20-711-00B Image Overwrite Error RAP (W/TAG X-001)............................. 2-280
20A Fax Entry RAP ......................................................................................................... 2-281
20B Unable To Send A Fax RAP .................................................................................... 2-282
20C Unable To Send A Fax To Some Machines RAP.................................................... 2-283
20D Unable To Receive A Fax RAP ............................................................................... 2-284
20E Fax Will Not Print RAP............................................................................................. 2-285
20F Fax Tab Not Available RAP ..................................................................................... 2-286
20G Embedded Fax Checkout ........................................................................................ 2-286
20H Embedded Fax PWB Voltage Checkout (W/O TAG X-001) .................................... 2-287
20J Fax Problems on Digital Networks RAP ................................................................... 2-288
Chain 22 - System Errors
22-300-05 to 22-309-04 Other Network Faults 24 RAP .................................................. 2-289
22-310-04 to 22-318-04 Other Network Faults 25 RAP .................................................. 2-289
22-315-04 One or More Modules Did Not Respond RAP ............................................... 2-290
22-319-04 IOT Integrity Problem While Printing a Job RAP ........................................... 2-290
22-321-00 SM Failed to Remove Scan to File RAP........................................................ 2-291
22-321-04 Proposal Response Time Out Error RAP ...................................................... 2-291
22-325-01 Cleaning Unit Extended Life Mode Entered RAP .......................................... 2-292
22-328-00 Incomplete System Information RAP............................................................. 2-292
22-330-00 Page Pack PIN Entry Locked RAP ................................................................ 2-293
22-330-01 List Jobs Request Timed Out Between UI and Copy Controller RAP............ 2-293
22-330-02 List Jobs Request Timed Out Between Copy Controller and
ESS Print Service RAP ................................................................................................... 2-294
22-330-03 List Jobs Request Timed Out Between Copy Controller and
Scan to File Service RAP................................................................................................ 2-294
22-330-04 List Jobs Request Timed Out Between Copy Controller and
Scan to Fax Service RAP................................................................................................ 2-295
22-330-05 List Jobs Request Timed Out Between Queue Utility and
DC Job Service RAP....................................................................................................... 2-295
22-330-06 ESS Scan to Distribution Service not Responding to
List Jobs RPC Call RAP.................................................................................................. 2-296
22-350-01, 22-350-02 Software Detects Non-valid Xerox SOK RAP.............................. 2-296
22-351-01 to 22-351-03 SOK Write Failure RAP ............................................................ 2-297
22-352-00 Serial Number Missing RAP .......................................................................... 2-297
22-371-00, 22-372-00 Fax Application Registration Error RAP ...................................... 2-298
22-701-04 Module Completion Message Received RAP................................................ 2-298
22-720-00 Service Registry Bad Data/Corrupted RAP ................................................... 2-299
22-721-00 No Response From The Service Registry RAP............................................. 2-299
22-750-04 to 22-755-17 Other Network Faults 25 RAP .................................................. 2-300
Chain 42 - Fans and Cooling
42-500-00 Marking Unit Air Solenoid Over Current RAP ................................................ 2-301
42-504-00 Enclosure Fan Over Current RAP.................................................................. 2-301
42-505-00 Abatement Fan Over Current RAP ................................................................ 2-302
Chain 62 - Scanner
62-277-00 Scanner to DADH Communication Fail Entry RAP........................................ 2-303
62-277-00A Scanner to DADH Communication Fail RAP............................................... 2-303
62-277-00B Scanner to DADH Communication Fail RAP............................................... 2-304
62-277-00C Scanner to DADH Communication Fail RAP............................................... 2-304
62-310-00 Scanner to Copy Controller/Single Board Controller
Communication Fail Entry RAP....................................................................................... 2-305
62-310-00A Scanner to Copy Controller Communication Fail RAP................................ 2-305
62-310-00B Scanner to Single Board Controller Communication Fail RAP.................... 2-306
62-310-00C Scanner to Copy Controller Communication Fail RAP................................ 2-307
62-450-00 to 62-472-00 Calibration Failure Entry RAP................................................... 2-307
62-450-00A to 62-472-00A Calibration Failure RAP ....................................................... 2-308
62-450-00B to 62-472-00B Calibration Failure RAP ....................................................... 2-308
62-450-00C to 62-472-00C Calibration Failure RAP....................................................... 2-309
62-473-00 UART RX Wrap Error Entry RAP................................................................... 2-309
62-473-00A UART RX Wrap Error RAP.......................................................................... 2-310
62-473-00B UART RX Wrap Error RAP.......................................................................... 2-310
62-473-00C UART RX Wrap Error RAP.......................................................................... 2-311
62-474-00, 62-475-00 Stepper Speed/Reset Error RAP................................................. 2-311
62-476-00 Scan Carriage Home Sensor Entry RAP ....................................................... 2-312
62-476-00A Scan Carriage Home Sensor RAP .............................................................. 2-312
62-476-00B Scan Carriage Home Sensor RAP .............................................................. 2-313
62-476-00C Scan Carriage Home Sensor RAP.............................................................. 2-314
62-477-00 to 62-481-00 Timing Errors RAP.................................................................... 2-315
62-484-00 Apps Code Not Present RAP......................................................................... 2-316
62-485-00 +12V Supply Error Entry RAP........................................................................ 2-316
62-485-00A +12V Supply Error RAP............................................................................... 2-317
62-485-00B +12V Supply Error RAP............................................................................... 2-317
62-485-00C +12V Supply Error RAP .............................................................................. 2-318
62-486-00 +24V Supply Error Entry RAP........................................................................ 2-318
62-486-00A +24V Supply Error RAP............................................................................... 2-319
62-486-00B +24V Supply Error RAP............................................................................... 2-319
62-486-00C +24V Supply Error RAP .............................................................................. 2-320
62-487-00 System Phase Lock Loop (PLL) Error RAP................................................... 2-320
62A Scanning Document Size RAP (W/O TAG 007) ...................................................... 2-321
62B LED Exposure Lamp Failure RAP (W/O TAG 007) ................................................. 2-322
62C Scanning Document Size RAP (W/TAG 007).......................................................... 2-322
62D Exposure Lamp Failure RAP (W/TAG 007) ............................................................. 2-323
Chain 70 to 75 - Paper Supply
70-312-00 Tray 1 to Tray 3 Communication Failure RAP ............................................... 2-325
70-325-00 Lower Left Door Open in Run RAP................................................................ 2-325
71-101-00, 71-106-00 Tray 1 Mis-Feed Jam RAP .......................................................... 2-326
71-215-00 Tray 1 Elevate Up Failure RAP...................................................................... 2-327
71-320-00 Tray 1 Open In Run RAP............................................................................... 2-328
71A Tray 1 Empty RAP ................................................................................................... 2-328
71B Tray 1 Wrong Size Paper RAP ................................................................................ 2-329
72-101-00, 72-106-00, 72-110-00 Tray 2 Mis-Feed Jam RAP........................................ 2-330
72-215-00 Tray 2 Elevate Up Failure RAP...................................................................... 2-331

​

72-320-00 Tray 2 Open in Run RAP............................................................................... 2-332
72A Tray 2 Empty RAP................................................................................................... 2-332
72B Tray 2 Wrong Size Paper RAP................................................................................ 2-333
73-101-00, 73-106-00, 73-110-00 Tray 3 Mis-Feed Jam RAP........................................ 2-334
73-212-00 Tray 3 Elevate Encoder Failure RAP............................................................. 2-335
73-215-00 Tray 3 Hoist Failure RAP............................................................................... 2-336
73-320-00 Tray 3 Open in Run RAP............................................................................... 2-337
73-325-00 Feeder HT Drawer Open in Run RAP ........................................................... 2-337
73A Tray 3 Out of Paper RAP......................................................................................... 2-338
74-101-00 Bypass Tray Mis-Feed RAP .......................................................................... 2-338
74-120-00 Bypass Tray Guides Move in Run RAP......................................................... 2-339
74-214-00 Bypass Tray Nudger Failure RAP.................................................................. 2-339
74A Bypass Tray Size Sensing Problems RAP .............................................................. 2-340
75-101-00 Tray 5 Mis-Feed RAP .................................................................................... 2-341
75-212-00, 75-215-00 Tray 5 Elevate Up Failure RAP ................................................... 2-342
75-213-00, 75-216-00 Tray 5 Elevate Down Failure RAP............................................... 2-343
75-312-00 IME to Tray 5 Communication Failure RAP................................................... 2-344
75-320-00 Tray 5 Opened In Run RAP........................................................................... 2-345
75-325-00 Tray 5 Undocked In Run RAP ....................................................................... 2-345
75A Tray 5 Door Open During Run RAP ........................................................................ 2-346
75B Tray 5 Empty RAP................................................................................................... 2-346
Chain 82 to 89 - Paper Transport
82-110-00 to 82-114-00, 82-152-00, 82-157-00 to 82-159-00, 82-164-00, 82-165-00
Media Path Sensor (5) RAP............................................................................................ 2-347
82-125-00 to 82-133-00, 82-153-00, 82-155-00, 82-160-00, 82-162-00, 82-163-00
Confirm Sensor (16) RAP ............................................................................................... 2-348
82-132-00, 82-155-00 Media Path Sensor 16 Duplex Mode RAP .................................. 2-349
82-133-00 Media Path Sensor 16 Time out from Tray 5 RAP ........................................ 2-350
82-134-00 Media Path Sensor 16 Time-out from Tray 4 RAP ........................................ 2-351
82-140-00, 82-142-00 Media Path Sheet Too Wide or Narrow RAP .............................. 2-352
82-141-00, 82-147-00, 82-148-00, 82-154-00 Media Path Sensor 14 RAP.................... 2-353
82-145-00, 82-146-00, 82-150-00, 82-151-00, 82-156-00
Media Path Sensor 14 Time Out in Duplex Mode RAP .................................................. 2-355
82-149-00 Media Path Sensor 14 TE Time Out RAP ..................................................... 2-357
82-161-00 Early Confirm Timeout RAP........................................................................... 2-358
82-500-00, 82-501-00 Vertical Transport Motor M2 Failure RAP ................................... 2-359
82-502-00, 82-503-00 Horizontal Transport Motor M6 Failure RAP ............................... 2-360
82-507-00, 82-508-00 Nip C and Nip D Release Solenoid Over Current RAP............... 2-360
82-510-00 Trailer Slowdown Calculation Fail RAP ......................................................... 2-361
83-110-00, 83-111-00, 83-113-00, 83-114-00, 83-118-00
Media Path Sensor 13 Duplex Mode RAP...................................................................... 2-361
83-112-00, 83-115-00, 83-116-00, 83-117-00, 83-119-00
Media Path Sensor 13 Invert Mode RAP ........................................................................ 2-363
83-120-00 to 83-125-00 Media Path Sensor 17 RAP ..................................................... 2-364
83-500-00 Output Transport Motor M5 Failure RAP....................................................... 2-366
83-504-00 HPP Diverter Solenoid Failure RAP .............................................................. 2-366
83-506-00 Nip D Release Solenoid Failure RAP ............................................................ 2-367
88-500-00 to 88-502-00 Preheat Thermal Error RAP ..................................................... 2-367
88-508-00 Registration / Preheat Air Pump Incorrect Current RAP................................ 2-368
89-110-00 to 89-113-00, 89-129-00 Media Path Sensor 10 Failure RAP....................... 2-369
89-125-00 to 89-128-00, 89-130-00 Media Path Sensor 20 Failure RAP....................... 2-371
89-500-00, 89-502-00 Registration Motor Over Current RAP......................................... 2-372
89-504-00 Registration Sensor Over Current RAP......................................................... 2-373
89-512-00 to 89-514-00 Registration Scan Error RAP.................................................... 2-374
89-520-00 Home Sensor Timeout RAP .......................................................................... 2-374
89-530-00 to 89-534-00 Registration Process Error RAP............................................... 2-376
89-540-00 to 89-545-00 Registration Process Error RAP............................................... 2-376
89-550-00, 89-551-00 Media Registration Error RAP ..................................................... 2-377
89-555-00, 89-556-00 Media Registration Out of Range RAP........................................ 2-377
89-561-00 Media Registration Parameters Reset RAP .................................................. 2-378
89-562-00 Incorrect Media RAP...................................................................................... 2-378
89-563-00 IOD Alignment Error RAP.............................................................................. 2-379
89-564-00 Calibration Image Error RAP ......................................................................... 2-379
89-565-00, 89-566-00 Scan Measurement Was Out Of Range RAP ............................. 2-380
89-567-00 Calibration Scan Detected Floating Point Exception RAP............................. 2-380
Chain 91 - Marking Unit
91-500-00, 91-600-00 Initial Position Error RAP............................................................. 2-381
91-501-00 to 91-502-00 Image Timing Error RAP .......................................................... 2-381
91-503-00 Print Image Data Did Not Arrive From the Controller in Time RAP ............... 2-382
91-504-00, 91-505-00 Printhead Stitch Motor Over Current RAP................................... 2-382
91-506-00 to 91-509-00 Roll Motor Over Current RAP................................................... 2-383
91-510-00, 91-511-00 X Axis Motor Over Current RAP.................................................. 2-384
91-512-00, 91-605-00 Marking Unit Motor Short RAP.................................................... 2-386
91-513-00, 91-514-00, 91-581-00, 91-583-00 IOD Drive Error RAP .............................. 2-387
91-515-00 Vertical Wiper Motor Over Current RAP........................................................ 2-388
91-516-00 Low Pressure Assist Over Current RAP........................................................ 2-389
91-517-00 Marking Unit Air Pump Over Current RAP..................................................... 2-389
91-519-00 to 91-522-00, 91-655-00 to 91-690-00, 91-807 to 91-811-00
Printhead NVM Read or Write Error RAP ....................................................................... 2-390
91-523-00 to 91-558-00, 91-664-00 to 91-667-00, 91-800-00 to 91-804-00
Printhead Thermal Error RAP ......................................................................................... 2-391
91-559-00 Marking Unit Components Out of Position RAP ............................................ 2-392
91-560-00 Carriage Selection Time Out RAP................................................................. 2-394
91-562-00, 91-563-00 Upper Carriage Error RAP .......................................................... 2-395
91-565-00, 91-566-00 Upper Printhead Restraint Error RAP ......................................... 2-396
91-567-00 to 91-568-00 Lower Carriage Error RAP ....................................................... 2-397
91-570-00, 91-571-00 Lower Printhead Restraint Error RAP ......................................... 2-398
91-572-00, 91-573-00, 91-575-00 Wiper Vertical Error RAP .......................................... 2-399
91-574-00, 91-576-00, 91-598-00 Wiper Horizontal Error RAP...................................... 2-400
91-586-00 Quad Wave Amplifier Short RAP................................................................... 2-401
91-587-00, 91-588-00 Quad Wave Amplifier Thermal Error RAP................................... 2-402
91-607-00, 91-608-00 Printhead to Drum Error RAP...................................................... 2-402
91-610-00 to 91-613-00 Printhead Waveamp Calibration Error RAP ............................. 2-403
91-614-00 to 91-617-00 Printhead Data Error RAP........................................................ 2-404
91-630-00 IOD Scan Process Failure RAP..................................................................... 2-405
91-631-00 IOD Dark Adjust Failure RAP ........................................................................ 2-405
91-636-00 IOD in Degraded Mode RAP ......................................................................... 2-406
91-637-00 Drum Runout Calibration Needed RAP ......................................................... 2-410
91-638-00 IOD Detects Chronic Jet Error RAP............................................................... 2-411
91-660-00 to 91-663-00, 91-820-00 to 91-823-00 Printhead Link Error RAP ................. 2-413
91-669-00 Excessive Skew RAP .................................................................................... 2-413
91-670-00 Scanned Image Out of Sequence RAP ......................................................... 2-414

​

91-671-00 Fiducials Not Found RAP............................................................................... 2-414
91-672-00 Missing Jets RAP........................................................................................... 2-415
91-673-00 Floating Point Error RAP................................................................................ 2-415
91-674-00 to 91-677-00, 91-812-00 to 91-815-00 Printhead Adjustment Error RAP...... 2-416
91-678-00 to 91-681-00, 91-816-00 to 91-819-00 Printhead Convergence
Adjustment Error RAP..................................................................................................... 2-417
91-682-00 Ambient Thermistor Error RAP ...................................................................... 2-418
91-695-00, 91-696-00, 91-697-00 IOD Jet Position Noise RAP...................................... 2-418
91-698-00 to 91-732-00 IOD Excessive Head Misalignment RAP.................................. 2-419
91-701-00 to 91-705-00 Printhead 1 Converging Error RAP .......................................... 2-422
91-707-00 to 91-711-00 Printhead 2 Converging Error RAP .......................................... 2-422
91-713-00, 91-714-00 Printhead 3 Converging Error RAP ............................................. 2-423
91-715-00 to 91-717-00, 91-719-00 Printhead 4 Converging Error RAP........................ 2-423
91-718-00 IOD, Head X-Position Error RAP ................................................................... 2-424
91-721-00, 91-722-00, 91-735-00, 91-736-00 IOD Contamination Error RAP................ 2-424
91-725-00, 91-726-00, 91-727-00, 91-728-00 IOD Bad Target Scan RAP..................... 2-425
91-730-00 IOD Target Y Position Out Of Far Range RAP.............................................. 2-426
91-805-00, 91-806-00 Printhead Communications RAP................................................. 2-426
91-824-00 PQM Insufficient Ink RAP .............................................................................. 2-428
91-825-00 PQM Insufficient Paper RAP.......................................................................... 2-428
91-826-00 PQM Insufficient Jets RAP............................................................................. 2-429
91-827-00 PQM Align Needed RAP................................................................................ 2-429
91-828-00 PQM Y-Dot Position Needed RAP................................................................. 2-430
91-829-00 PQM Drum Runout Needed RAP .................................................................. 2-430
91-830-00 PQM Uniformity Needed RAP........................................................................ 2-431
91-831-00 PQM Uniformity Reset Needed RAP ............................................................. 2-431
91-832-00 PQM Empty Waste Tray RAP........................................................................ 2-432
91-833-00 PQM Cleaning Pages Needed RAP .............................................................. 2-432
91-834-00 PQM Tool Not Usable RAP............................................................................ 2-433
91-835-00 PQM Tool Manually Disabled RAP................................................................ 2-433
91-836-00 PQM System Busy RAP ................................................................................ 2-434
91-837-00 PQM Align Calibration Needed RAP.............................................................. 2-434
91-842-00 to 91-845-00 Printhead Nvram Read or Decode Error RAP.......................... 2-435
91-848-00 to 91-851-00 IOD Align Calibration Error RAP............................................... 2-435
Chain 92 - IOT Process Control
92-505-00, 92-506-00 Marking Unit Communications Error RAP ................................... 2-437
92-510-00, 92-511-00 Marking Unit Ink On Drum Communications Error RAP.............. 2-437
92-515-00, 92-516-00 Drum Driver Communications Error RAP.................................... 2-438
92-520-00 Power Supply Communications Error RAP.................................................... 2-438
92-525-00, 92-526-00 Media Path Communications Error RAP ..................................... 2-439
92-527-00, 92-528-00 ESD Count Exceeded RAP ......................................................... 2-439
92-530-00 3TM Serial Link Error RAP............................................................................. 2-440
92-531-00 Paper Tray Module Communications Error RAP ........................................... 2-440
92-535-00, 92-536-00 Tray 5 Communications Error RAP ............................................. 2-441
92-541-00, 92-570-00 Interrupt Storm Fault RAP ........................................................... 2-441
92-542-00 PS Interrupt Storm Fault RAP........................................................................ 2-442
92-543-00, 92-544-00 MU Interrupt Storm Faults RAP................................................... 2-442
92-545-00 DD Interrupt Storm Fault RAP ....................................................................... 2-443
92-546-00, 92-547-00 MP Interrupt Storm Faults RAP................................................... 2-443
92-548-00 TTM Interrupt Storm Fault RAP ..................................................................... 2-444
92-549-00 PFP Interrupt Storm Fault RAP...................................................................... 2-444
92-551-00 CIS Interrupt Storm Fault RAP....................................................................... 2-445
92-552-00 SBC Interrupt Storm Fault RAP ..................................................................... 2-445
92-550-00, 92-555-00 System Timer Error RAP............................................................. 2-446
92-554-00 AC Line Failed RAP....................................................................................... 2-446
92-556-00, 92-557-00, 92-558-00, 92-559-00 ECM Failure RAP ................................... 2-447
92-560-00, 92-561-00 Marking Unit Firmware Version Mismatch RAP .......................... 2-447
92-562-00 Drum Driver Firmware Version Mismatch RAP.............................................. 2-448
92-563-00 Power Supply Firmware Version Mismatch RAP........................................... 2-448
92-564-00 Media Path Firmware Version Mismatch RAP............................................... 2-449
92-565-00 3TM Firmware Version Mismatch RAP.......................................................... 2-449
92-566-00 Tray 5 Firmware Version Mismatch RAP....................................................... 2-450
92-567-00 Copy Controller Software Version Mismatch RAP......................................... 2-450
92-568-00 ECM Initialization Error RAP.......................................................................... 2-451
92-569-00 Blackheart Version Mismatch RAP................................................................ 2-451
92-571-00 Software Error RAP ....................................................................................... 2-452
92-575-00 ADC Out of Range RAP................................................................................. 2-452
92-579-00 CDI Submit Sheet Error RAP......................................................................... 2-453
92-581-00 Image Transfer Error RAP ............................................................................. 2-453
92-583-00 Cold Temperature Boot Time-out RAP.......................................................... 2-454
92-585-00 LVDS Contone Terminal Error During Image Transfer RAP.......................... 2-454
92-586-00 Print Engine Speed Fault RAP....................................................................... 2-455
92-598-00, 92-599-00, 92-600-00 IME NVRAM Error RAP ............................................ 2-455
92-803-00, 92-804-00 DSP2 Overlay Error RAP ............................................................ 2-456
92-805-00 Fuse A Blown RAP ........................................................................................ 2-456
92-806-00 Fuse B Blown RAP ........................................................................................ 2-457
92-807-00 Diagnostic Routine Not Implemented RAP.................................................... 2-458
Chain 93 - Ink Delivery
93-501-00 to 93-516-00 Ink Loader Is Jammed RAP...................................................... 2-459
93-520-00, 93-521-00, 93-522-00 Ink Melt Reservoir Thermal Error RAP...................... 2-459
93-523-00 to 93-526-00, 93-527-00 to 93-530-00, 93-532-00, 93-533-00
Ink Melt Error RAP .......................................................................................................... 2-460
93-525-00, 93-528-00, 93-531-00, 93-534-00 Ink Melt Thermistor Error RAP................ 2-461
93-535-00, 93-536-00, 93-537-00 Upper Umbilical Thermal Error RAP ......................... 2-462
93-538-00, 93-539-00, 93-540-00 Lower Umbilical Thermal Error RAP ......................... 2-463
93-545-00 to 93-548-00 Ink Melt Reservoir Level Sense Error RAP .............................. 2-464
93-549-00 to 93-552-00 and 93-557-00 to 93-560-00 Printheads 1 and 3 Printhead
Reservoir Fill Error RAP.................................................................................................. 2-465
93-553-00 to 93-556-00 and 93-561-00 to 93-564-00 Printheads 2 and 4 Printhead
Reservoir Fill Error RAP.................................................................................................. 2-467
93-565-00 to 93-599-00 and 93-800-00 to 93-812-00 Printheads 1, 2, 3 & 4 Ink Level
Sense Error RAP............................................................................................................. 2-469
93-813-00 to 93-820-00 Ink Melt Reservoir Level Sense Failure RAP ........................... 2-470
93-825-00, 93-892-00 Ink Key Plate Motor Over Current RAP....................................... 2-471
93-871-00 to 93-874-00 Ink Level Sense Error RAP....................................................... 2-471
93-890-00 Marking Unit Air Solenoid Over Current RAP ................................................ 2-472
93-891-00 Ink Transport Over Current RAP.................................................................... 2-472
93-901-00 to 93-904-00 Ink Melt Reservoir Fill Failure RAP........................................... 2-473
93-909-00 to 93-924-00 Printhead Reservoir Level Failure RAP.................................... 2-473
93-933-00 to 93-936-00 Head Purge Failure RAP .......................................................... 2-474
93-937-00 to 93-940-00 Ink Melt Reservoir Leak Error RAP .......................................... 2-474
93A Ink Melt Reservoir Check......................................................................................... 2-475
93B Ink Leak Checkout RAP........................................................................................... 2-476

​

94-504-00, 94-505-00 Cleaning Unit Reservoir Pressure Error RAP.............................. 2-477
94-510-00, 94-512-00 Drum Image Initial Position Error RAP........................................ 2-477
94-514-00, 94-518-00 Drum Imaging Error RAP ............................................................ 2-478
94-519-00 Drum Imaging Error RAP............................................................................... 2-478
94-520-00 Cleaning Unit Drive Error RAP ...................................................................... 2-479
94-522-00 Cleaning Unit Motor Stall RAP....................................................................... 2-479
94-524-00, 94-526-00, 94-534-00 Drum Drive Error RAP .............................................. 2-481
94-527-00, 94-528-00, 94-531-00 to 94-533-00 Cleaning Unit Over Current RAP......... 2-482
94-535-00 Drum Driver Command Current Error RAP ................................................... 2-483
94-536-00, 94-538-00, 94-540-00, 94-542-00, 94-544-00, 94-546-00, 94-632-00,
94-633-00 Drum Heat Error RAP .................................................................................... 2-483
94-545-00 Drum Runout Calibration Error RAP.............................................................. 2-484
94-547-00, 94-555-00 Y-Axis Belt Ratio Error RAP........................................................ 2-485
94-548-00 Y-Axis Position Error RAP ............................................................................. 2-485
94-549-00 Drum Runout Calibration Error RAP.............................................................. 2-486
94-551-00, 94-552-00, 94-553-00 Drum Y-Axis Error RAP ............................................ 2-487
94-558-00, 94-560-00, 94-562-00, 94-564-00, 94-566-00 Cleaning Unit Position
Error RAP........................................................................................................................ 2-487
94-568-00, 94-570-00, 94-572-00, 94-573-00 Cleaning Unit I/O Error RAP................... 2-488
94-574-00 Cleaning Unit Sync Error RAP....................................................................... 2-488
94-610-00 to 94-612-00 Cleaning Unit Error RAP .......................................................... 2-489
94-615-00 Non Xerox Cleaning Unit Detected RAP ....................................................... 2-489
94-616-00 Cleaning Unit Low Oil Detected RAP ............................................................ 2-490
94-617-00, 94-618-00 Oil Pump Error RAP .................................................................... 2-491
94-619 Cleaning Unit Delivery Line Blocked RAP .......................................................... 2-491
94-620-00 Drum Fan Stall RAP ...................................................................................... 2-492
94-621-00 Abatement Fan Stall RAP.............................................................................. 2-492
94-622-00 Cleaning Unit Previously Marked Unusable RAP.......................................... 2-493
94-634-00, 94-635-00 DMU Thermistor Failure RAP...................................................... 2-494
94A Enclosure Fan Error RAP ........................................................................................ 2-494
94B Drum Drive Control Test Actions RAP..................................................................... 2-495
Chain 99 - PEST
99-000-00 to 99-070-00 PEST Error 1 RAP.................................................................... 2-497
99-071-00 to 99-112-00 PEST Error 2 RAP.................................................................... 2-498
99-113-00 to 99-141-00 PEST Error 3 RAP.................................................................... 2-499
99-142-00 to 99-168-00 PEST Error 4 RAP.................................................................... 2-500
99-175-00 to 99-218-00 PEST Error 5 RAP.................................................................... 2-501
99-220-00 to 99-244-00 PEST Error 6 RAP.................................................................... 2-502
99-244-00 to 99-271-00 PEST Error 7 RAP.................................................................... 2-503
99-272-00 to 99-292-00 PEST Error 8 RAP.................................................................... 2-504
99-293-00 to 99-312-00 PEST Error 9 RAP.................................................................... 2-505
99-313-00 to 99-329-00 PEST Error 10 RAP.................................................................. 2-506
99-330-00 to 99-349-00 PEST Error 11 RAP.................................................................. 2-507
99-360-00 to 99-382-00 PEST Error 12 RAP.................................................................. 2-508
99-394-00 to 99-413-00 PEST Error 13 RAP.................................................................. 2-509
99-414-00 to 99-428-00 PEST Error 14 RAP.................................................................. 2-510
99-429-00 to 99-443-00 PEST Error 15 RAP.................................................................. 2-511
99-444-00 to 99-460-00 PEST Error 16 RAP.................................................................. 2-512
99-461-00 to 99-477-00 PEST Error 17 RAP.................................................................. 2-513
99-480-00 to 99-496-00 PEST Error 18 RAP.................................................................. 2-514
99-497-00 to 99-515-00 PEST Error 19 RAP.................................................................. 2-515
99-516-00 to 99-533-00 PEST Error 20 RAP.................................................................. 2-516
99-534-00 to 99-548-00 PEST Error 21 RAP.................................................................. 2-518
99-549-00 to 99-563-00 PEST Error 22 RAP.................................................................. 2-519
99-564-00 to 99-580-00 PEST Error 23 RAP.................................................................. 2-520
99-581-00 to 99-595-00 PEST Error 24 RAP.................................................................. 2-521
99-596-00 to 99-610-00 PEST Error 25 RAP.................................................................. 2-522
99-611-00 to 99-625-00 PEST Error 26 RAP.................................................................. 2-523
99-626-00 to 99-640-00 PEST Error 27 RAP.................................................................. 2-524
99-641-00 to 99-655-00 PEST Error 28 RAP.................................................................. 2-525
99-656-00 to 99-670-00 PEST Error 29 RAP.................................................................. 2-526
99-671-00 to 99-685-00 PEST Error 30 RAP.................................................................. 2-527
99-686-00 to 99-700-00 PEST Error 31 RAP.................................................................. 2-528
99-701-00 to 99-722-00 PEST Error 32 RAP.................................................................. 2-529
99-723-00 to 99-742-00 PEST Error 33 RAP.................................................................. 2-530
99-743-00 to 99-766-00 PEST Error 34 RAP.................................................................. 2-531
99-767-00 to 99-784-00 PEST Error 35 RAP.................................................................. 2-532
99-785-00 to 99-804-00 PEST Error 36 RAP.................................................................. 2-533
99-805-00 to 99-823-00 PEST Error 37 RAP.................................................................. 2-534
99-824-00 to 99-838-00 PEST Error 38 RAP.................................................................. 2-535
99-839-00 to 99-871-00 PEST Error 39 RAP.................................................................. 2-537
99-872-00 to 99-888-00 PEST Error 40 RAP.................................................................. 2-538
99-889-00 to 99-904-00 PEST Error 41 RAP.................................................................. 2-540
99-905-00 to 99-921-00 PEST Error 42 RAP.................................................................. 2-541
99-922-00 to 99-938-00 PEST Error 43 RAP.................................................................. 2-543
99-939-00 to 99-954-00 PEST Error 44 RAP.................................................................. 2-544
99-955-00 to 99-962-00 PEST Error 45 RAP.................................................................. 2-545
99-992-00 PEST Error 46 RAP ....................................................................................... 2-546
99-996-00 to 99-999-00 PEST Error 47 RAP.................................................................. 2-546
OF - Other Faults
OF 1 Unusual Noise RAP ............................................................................................... 2-547
OF 2 UI Touch Screen Failure RAP (W/O TAG 006) ...................................................... 2-552
OF 3 Unresponsive Machine RAP .................................................................................. 2-553
OF 4 Status Codes and Messages RAP......................................................................... 2-557
OF 4a Status Codes in Numerical Order ........................................................................ 2-557
OF 4b Status Messages in Alphabetical Order ............................................................... 2-586
OF 5 Boot Up Failure RAP.............................................................................................. 2-616
OF 6 Fans and Air Systems RAP.................................................................................... 2-620
OF 7 Sleep Mode RAP.................................................................................................... 2-621
OF 8 Multi-feed RAP....................................................................................................... 2-622
OF 9 Ink Stick Count Mismatch....................................................................................... 2-623
OF 10 Intermittent Failure RAP....................................................................................... 2-623
OF 11 Unable to Load Ink Sticks .................................................................................... 2-625
OF 12 Not Used .............................................................................................................. 2-626
OF 13 Convenience Stapler RAP ................................................................................... 2-626
OF 14 Extensible Interface Platform RAP....................................................................... 2-627
OF 15 Xerox Secure Access RAP .................................................................................. 2-627
OF 16 POST Error RAP.................................................................................................. 2-629
OF 17 Service Code RAP ............................................................................................... 2-634
OF 18 UI Touch Screen Failure RAP (W/TAG006)......................................................... 2-636

​

​

​

1,00X.4x 525-Sheet Feeder Faults ................................................................................. 2-8
1,000.6x 525-Sheet Feeder Program Faults................................................................... 2-9
2,00X.xx I/O Board Errors ............................................................................................... 2-9
2,006.xx I/O Board Program Faults................................................................................. 2-10
2,0XX.6x Configuration Card Faults................................................................................ 2-10
3,0XX.6x IPC Program Faults ......................................................................................... 2-11
4,0xx.4x Process Control Errors ..................................................................................... 2-11
4,024.42 Wiper Alignment Fault...................................................................................... 2-12
4,025.46 Drum Transfix Fault.......................................................................................... 2-12
4,0xx.6x Process Control Program Faults....................................................................... 2-13
5,0xx.4x Y-Axis Sub-System Faults ................................................................................ 2-13
5,0xx.6x Y-Axis Sub-System Program Faults ................................................................. 2-14
6,0xx.4x X-Axis Fault ...................................................................................................... 2-15
6,0xx.6x X-Axis Program Faults...................................................................................... 2-15
7,002.44 Process Drive Fault .......................................................................................... 2-16
7,006.4x Head Tilt Solenoid Fault ................................................................................... 2-16
7,007.49 Process Drive Fault .......................................................................................... 2-17
7,008.41 Printhead Tilt Fault ........................................................................................... 2-17
7,009.42 Printhead Restraint Fault ................................................................................. 2-18
7,01X.4x Process Faults ................................................................................................. 2-19
7,0xx.6x Program Faults ................................................................................................. 2-20
8,0XX.4x Wiper or Media Drive Faults ............................................................................ 2-21
8,0xx.6x Media Drive Program Faults ............................................................................. 2-22
9,0XX.4x Ink Loader Faults............................................................................................. 2-22
9,009.44 and 9,00X.6x Ink Loader Program Faults ........................................................ 2-23
11,0XX.xx Electronics Module Interface Faults............................................................... 2-24
11,100.60 Electronics Module Temperature Fault .......................................................... 2-25
12,000.60 Program Faults............................................................................................... 2-25
13,000.48 Printhead Thermal Fault................................................................................. 2-26
13,003.42 and 13,007.46 Thermal Faults ....................................................................... 2-26
13,008.47 and 13,010.49 Drum Thermal Faults ............................................................. 2-27
13,067.43, 13,069.45, 13,071.47 Drum Temp Sensor Faults ......................................... 2-28
13,XXX.4x Preheater Thermal Faults ............................................................................. 2-28
13,1XX.4x Left Jetstack Thermal Faults ......................................................................... 2-29
13,2XX.4x Right Jetstack Thermal Faults ....................................................................... 2-29
13,XXX.xx Printhead Reservoir Thermal Faults.............................................................. 2-30
13,XXX.xx Ink Loader Thermal Faults ............................................................................ 2-30
13,00x.6x Thermal Program Faults................................................................................. 2-31
19,0XX.4x Printhead Calibration Faults .......................................................................... 2-32
19,0XX.6x Waveform Program Faults............................................................................. 2-32
21,000.69 Diagnostic Firmware Version Mismatch......................................................... 2-33
22,0XX.6x Jam Fault....................................................................................................... 2-33
23,0XX.6x NVRAM Faults............................................................................................... 2-34
26,0XX.6x Printing Faults................................................................................................ 2-34
27,0XX.6x Profile Library ................................................................................................ 2-35
29,0XX.6x Jam Manager Faults...................................................................................... 2-35
31,001.40 Mechanical Initialization Jam.......................................................................... 2-36
31,0XX.6x Program Faults .............................................................................................. 2-36
33,00X.4x Tray 1 Width Sensor Faults............................................................................ 2-37
34,00X.4x Printhead NVRAM Faults ............................................................................... 2-37
36,000.40 Drum Maintenance Faults .............................................................................. 2-38
36,001.67 Drum Maintenance Drive Faults..................................................................... 2-38
36,002.44 Drum Maintenance Kit Fault........................................................................... 2-39
37,0XX.xx PEST Heater Faults....................................................................................... 2-39
37,01X.41 PEST Fan Faults............................................................................................ 2-40
37,016.43 PEST 50 Volt Supply Fault............................................................................. 2-40
37,0XX.4x PEST Clutch/Solenoid Faults ........................................................................ 2-41
37,024.48 PEST Tray 2 Lift Motor Fault.......................................................................... 2-42
37,026.44 PEST Purge Pump Fault ................................................................................ 2-42
37,02X.4x PEST Relay Board Faults .............................................................................. 2-43
37,03X.4x PEST X-Axis Motor Faults ............................................................................. 2-43
37,035.44 and 37,036.45 PEST Y-Axis Motor Faults...................................................... 2-44
37,037.46 and 37,038.47 PEST Media Drive Faults....................................................... 2-44
37,039.48 and 37,040.40 PEST Process Drive Faults.................................................... 2-45
37,0XX.4x PEST Power Supply Faults ........................................................................... 2-45
39,002.40 and 39,003.41 Scanner Subsystem Test Faults ............................................ 2-46
39,004.42 Scanhead Locked or Shipping Restraint Faults ............................................. 2-47
39,005.43 Scanner Missing Fault.................................................................................... 2-47
39,010.8 Document Feeder Disconnected or Missing .................................................... 2-48
39,011.40 and 39,012.40 DADF Subsystem Test Faults................................................ 2-49
39,013.42 Document Feeder Jam................................................................................... 2-49
39,014.43 Document Feeder Calibration Fault ............................................................... 2-50
Jam Codes ...................................................................................................................... 2-50

​

2,001.47: The print engine cannot detect the presence of the I/O Board

2,001.69: The Electronics Module failed to initialize.
2,002.61: This fault code indicates a problem with the printer program. The
engine firmware was unable to initialize the queues used for inter-task
communication.
2,003.62: This fault code indicates a problem with the printer program. The
engine firmware was unable to start the Service Diagnostics tasks.
2,004.63: Failure to start the print engine in suspend mode.
2,005.64: This fault code indicates a problem with the printer program. ROM
could not be opened for reading (idiags).
2,006.65: This fault code indicates a problem with the printer program. ROM
could not be loaded (idiags).
2,007.66: This fault code indicates a problem with the printer program (idiags)
entry point cannot be found.

2,008.67: Configuration card is missing.
2,009.68: Configuration card is bad.
2,010.69: Configuration card is blank.
2,011.61: Configuration card is for the wrong product.
2,012.62: Configuration card is an invalid model.

4,017.47: This fault code indicates a problem with the process control system.
The ambient temperature is considered too cold to warm up the printer (less
than 10o C).
4,018.48: This fault code indicates a problem with the process control system.
The Printhead temperature dropped below the head cleaning needed
threshold.
4,020.41: This fault code indicates a problem with the process control system.
Declared when the printer is booted in FTTR (Fast Time to Ready) mode and
the head/wiper contact flag is set in NVRAM. The printer cannot run in FTTR
mode with the head/wiper in contact because it would be unwise to separate
the two when the printer is cold (could tear wiper.) Service requested that this
be a device fault in order to alert the service person to this condition.
4,021.42: This fault code indicates a problem with the process control system.
Declared when the printer is booted in FTTR mode and the Drum is dirty.
Cleaning the Drum when very cold could increase the chance of gluing media
to the Drum surface around the stripper fingers. Service requested that this be
a device fault in order to alert the service person to this condition.

4,024.42: This fault code indicates a problem with the wiper. The wiper is not
aligned properly and engaged the headtilt while in the waste lock position

5,001.41: The Drum turned one full revolution without seeing the Drum home
sensor activate.
5,002.42: The Y-Axis encoder is not working properly or the Drum has stalled.
5,003.43: There is a general problem with the Y-Axis sub-system.
5,004.44: Y-Axis fault_general fail problem with Drum motion sub-system.

5,001.63: There is a problem with the Y-Axis sub-system.
5,005.67: If not in the home or idle state, the system faults out. Software fault.
5,006.68: Software fault.
5,007.60: Software fault.
5,008.61: PostScript failed to fill the race buffer during imaging. Software fault.
5,009.62: There were errors during imaging. Possible jets on/off outside of the
deadband area. Software fault.

6,000.41: An X-Axis Motor current error occurred.

6,001.64: The X-Axis task received an unexpected message.
6,002.65: Attempt to home the X-Axis from a state where homing is not
allowed.
6,008.62: Attempt to use the X-Axis drive without initializing it.
6,011.65: Attempt to service the X-Axis while not in the appropriate state.
6,013.67: Unknown X-Axis program fault.
6,017.62: An attempt was made to drive the X-Axis using the wrong server.
6,018.63: An attempt was made to move with the X-Axis uninitialized.
6,019.64: An attempt was made to move the X-Axis from a homeless state.
6,023.68: Could not allocate memory for X-Axis home parameters.
6,025.66: An attempt was made to home with the X-Axis uninitialized.
6,032.68: Could not find a solution to the described home motion profile.
6,033.60: Could not allocate memory for X-Axis move parameters

7,002.44: There is a problem with the process motor sub-system. The
process motor stalled during operation.

7,007.49: The process motor stalled while tilting the head.

7,009.42: The Printhead is tilted back but not properly restrained in the park
arms.

7,010.43: The Printhead is stuck in the tilted position, or is not able to tilt
forward to the print position, due to problems.
7,011.44: This is a soft fault and will not halt the printer.
7,012.45: The Drum transfix is not in home position, after the return home
motion has been completed.
7,014.47: The Printhead is not locked in the head tilt restraint spring.
7,015.48: The head tilt restraint spring is out of place.

8,005.48: The Media Drive stalled while moving the Wiper to home position.
8,006.49: The Wiper cannot verify the home position.
8,007.41: The Wiper stalled finding home.
8,008.42: The Wiper stalled while trying to move away from home position.
8,009.43: The Media Drive stalled while moving without the Head
Maintenance Clutch engaged.
8,015.49: The Media Drive stalled while moving the cap/wipe to park position.
8,025.41: The Media Drive stalled while moving the cap/wipe from park
position.
8,035.42: The Media Drive stalled while moving the cap/wipe Up.
8,045.43: The Media Drive stalled while moving the cap/wipe Down.
8,055.44: The Media Drive stalled while engaging headtilt

- Ink Loader Faults
9,000.44: Ink Loader device fault
9,005.49:The cyan ink melt heater is On, but ink is not dripping.
9,006.41: The magenta ink melt heater is On, but ink is not dripping.
9,007.42:The yellow ink melt heater is On, but ink is not dripping.
9,008.43: The black ink melt heater is On, but ink is not dripping.
9,015.4x through 9,018 (8500/8550/8560 only): When the Ink Loader door is
opened to clear an ink jam, the following codes are recorded: 9,01x.41, where
x= 5 for cyan, 6 for magenta, 7 for yellow, and 8 for black.
9,025.4x through 9, 028 (8500/8550/8560 only): When the inkloader door is
opened for a second time, the following codes are recorded: 9,02x.41, where
x= 5 for cyan, 6 for magenta, 7 for yellow, and 8 for black.
9,035.43 through 9,038 (8500/8550/8560 only): Ink count sensor flags are
stuck after melting 2.5 ink sticks. The following codes are recorded: 9,03x.41,
where x= 5 for cyan, 6 for magenta, 7 for yellow, and 8 for black.
Features on the bottom of genuine Xerox ink sticks actuate the Ink Out
Sensor located at the forward end of each ink channel of the Ink Loader. The
sensor indicates the passage of ink to provide a count of ink consumption.
Damaged or non-genuine ink sticks may not reliably actuate the sensors. This
can lead to false Ink Out messages as well as Ink Stick count faults. Using
8400 model ink in a 8500/8550/8560 models will also cause 9,03x.4x ink stick
count faults.

9,009.44: This fault indicates a device failure attempting to access NVRAM.

11,001.47: Upper 525-sheet feeder broken serial link detected.
11,002.41: Lower 525-sheet feeder broken serial link detected.
11,002.48: Lower 525-sheet feeder broken serial link detected.
11,003.42: Control Panel broken serial link detected.
11,003.49: Control Panel broken serial link detected.
11,004.41: Control Panel or I/O Board broken serial link detected.
11,004.43: I/O Board broken serial link detected.
11,005.42: Power control broken serial link detected.
11,005.44: Power control broken serial link detected.

11,006.43: Printhead broken serial link detected.
11,006.45: Printhead broken serial link detected.
11,007.44: PCI error detected.
11,008.45: The DMA hardware is not responding.
11,009.46: Communication timeout failure detected.
11,010.47: Hardware version mismatch.
11,010.48: Hardware version mismatch.
11,011.48: Software version mismatch.
11,012.49: The power control PLD does not match the expected version.
11,013.41: I/O PLD version mismatch.
11,014.42: Control Panel version mismatch.
11,015.43: Printhead PLD version mismatch.
11,016.44: Lower 525-sheet feeder PLD version mismatch.
11,017.45: Upper 525-sheet feeder PLD version mismatch.
11,018.46: Titan version mismatch.

13,000.48: Thermal fault.

13,003.42:
13,007.46:

13,008.47: The Drum heater is too hot.
13,010.49: The Drum heater took too long to reach its setpoint.

13,067.43: The Drum Temperature Sensor circuit is open.
13,069.45: The Drum Temperature Sensor circuit is shorted.
13,071.47: The Drum Temperature Sensor returned a bad reading, or the
reading was corrupted by ESD (Electrostatic Discharge).

13,072.48: The Preheater got too hot.
13,074.41: The Preheater took too long to reach its setpoint.
13,131.44: The Preheater thermistor circuit is open.
13,133.46: The Preheater thermistor circuit is shorted.
13,135.48: The Preheater thermistor returned a bad reading, or the reading
was corrupted by ESD

13,136.49: The Printhead left jetstack heater is too hot.
13,138.42: The Printhead left jetstack heater took too long to reach its
setpoint.
13,195.45: The Printhead left jetstack thermistor circuit is open.
13,197.47: The Printhead left jetstack thermistor circuit is shorted.
13,199.49: The Printhead left jetstack thermistor returned a bad reading, or
the reading was corrupted by ESD.

13,200.41: The Printhead right jetstack heater is too hot.
13,202.43: The Printhead right jetstack heater took too long to reach its
setpoint.
13,259.46: The Printhead right jetstack thermistor circuit is open.
13,261.48: The Printhead right jetstack thermistor circuit is shorted.
13,263.41: The Printhead right jetstack thermistor returned a bad reading, or
the reading was corrupted by ESD.

13,264.42: The Printhead reservoir heater got too hot.
13,266.44: The Printhead reservoir heater took too long to reach its setpoint.
13,323.47: The Printhead reservoir thermistor circuit is open.
13,325.49: The Printhead reservoir thermistor circuit is shorted.

13,327.42: The Printhead reservoir thermistor returned a bad reading, or the
reading was corrupted by ESD.

13,328.43: The ink loader CYAN heater is too hot.
13,330.45: The ink loader CYAN heater took too long to reach its setpoint.
13,387.48: The ink loader CYAN thermistor circuit is open.
13,389.41: The ink loader CYAN thermistor circuit is shorted.
13,391.43: The ink loader CYAN thermistor returned a bad reading, or was
corrupted by ESD.
13,392.44: The ink loader MAGENTA heater is too hot.
13,394.46: The ink loader MAGENTA heater took too long to reach its
setpoint.
13,451.49: The ink loader MAGENTA thermistor circuit is open.
13,453.42: The ink loader MAGENTA thermistor circuit is shorted.
13,455.44: The ink loader MAGENTA thermistor returned a bad reading, or
ESD corruption.
13,456.45: The ink loader YELLOW heater got too hot.
13,458.47: The ink loader YELLOW heater took too long to reach its setpoint.
13,515.41: The ink loader YELLOW thermistor circuit is open.
13,517.43: The ink loader YELLOW thermistor circuit is shorted.
13,519.45: The ink loader YELLOW thermistor returned a bad reading, or
ESD corruption.
13,520.46: The ink loader BLACK heater got too hot.
13,522.48: The ink loader BLACK heater took too long to reach its setpoint.
13,579.42: The ink loader BLACK thermistor circuit is open.
13,581.44: The ink loader BLACK thermistor circuit is shorted.
13,583.46: The ink loader BLACK thermistor returned a bad reading, or ESD
corruption.

13,001.62: Thermals failed to read from printer NVRAM.
13,002.63: Value is not in valid range.
13,003.64: Thermal control task received an unexpected message.
13,004.65: Thermal control task was expecting initialization message, but
received other.
13,005.66: Thermal code tried to command a segment ID that did not exist.
13,006.67: Thermal code tried to command a segment ID that did not exist.
13,007.68: Thermal power manager task was expecting initialization
message, but received other.
13,008.60: Thermal power manager task received an unexpected message.

19,001.46: HFD server failed due to NVRAM operation. This fault only occurs
when the printer is set in manufacturing mode. Program fault.
19,002.47: Attempted to perform a Printhead operation without the Printhead
NVRAM data being loaded.
19,003.48: Scale and offset error is too large. The voltages measured have
more than a 20% error from their expected values. Something is wrong with
the Electronics Module or the Wave Amplifier.
19,004.40: The Printhead and the Electronics Module do not match. Contact
escalated Service Support Representative for information to clear fault.
19,005.41: A posssible static discharge from the Pick Clutch to the
Electronics Module.Characterized by:

19,005.63: Wave Amplifier overcurrent. This error can occur in too-low
humidity environments. Printer self-resets.

31,001.40: Mechanical initialization jam fault.

33,001.42: Tray 1 width value too low.
33,002.43: Tray 1 width value too high.

34,001.43: An error occurred while attempting read/write access to the
Printhead calibration partition in NVRAM. The Printhead cable may be
unplugged.
34,002.44: An error occurred while attempting read/write access to the
Printhead ink data partition in NVRAM.
34,003.45: An error occurred while attempting read/write access to the
Printhead data partition in NVRAM.
34,004.46: An error occurred while accessing the Printhead NVRAM
hardware for the purpose of initialization. The Printhead cable may be
unplugged.

37,001.46: Generic PEST error. Something went wrong during the PEST process.
37,002.47: PEST Error - Printhead Left jetstack disconnect. The left jetstack is
not drawing the expected power from the supply.
37,03.48: PEST - Printhead Right jetstack disconnect. The right jetstack is not
drawing the expected power from the supply.
37,004.40: PEST - Printhead Reservoir 0 disconnect. Reservoir 0 is not drawing
the expected power from the supply.
37,005.41: PEST - Printhead Reservoir 1 disconnect. Reservoir 1 is not drawing
the expected power from the supply.
37,006.42: PEST - Drum disconnect. The Drum heater is not drawing the
expected power from the supply.
37,008.44: PEST - Preheater disconnect. The Preheater is not drawing the
expected power from the supply.
8400 PEST Description 8500/8550/8560 PEST Description
37,009.45: Inkmelt 0 (Yellow) disconnect.
The inkmelt heater is not
drawing the expected power
from the supply.
All ink melters are disconnected. All
ink melters are not drawing the
expected power. Check to see if the
ink melter’s AC cable is connected.
37,010.46: Inkmelt 1 (Cyan) disconnect.
The inkmelt heater is not
drawing the expected power
from the supply.
Inkmelt 0 (Yellow) disconnect. The
inkmelt heater is not drawing the
expected power from the supply.
37,011.44: Inkmelt 2 (Magenta)
disconnect. The inkmelt heater
is not drawing the expected
power from the supply.
Inkmelt 1 (Cyan) disconnect. The
inkmelt heater is not drawing the
expected power from the supply.

37,012.48: Inkmelt 3 (Black) disconnect.
The inkmelt heater is not
drawing the expected power
from the supply.
Inkmelt 2 (Magenta) disconnect.
The inkmelt heater is not drawing
the expected power from the supply.
37,013.40: Inkmelt 3 (Black) disconnect. The
inkmelt heater is not drawing the
expected power from the supply.

37,013.40: Electronics module cooling fan
disconnect. The electronics
cooling fan is not drawing the
expected power from the
supply.

37,014.41: Drum Fan disconnect. The
Drum Fan is not drawing the
expected power.
Electronics Module Fan
Disconnect. The Electronics Module
Fan is not drawing the expected
power.
37,015.42: Drum Fan disconnect. The Drum
Fan is not drawing the expected
power.

37,016.43: PEST 50 V power supply test.
For Phaser 8400 printers, the 50
V power supply is loaded with
the Head Maintenance clutch,
and then tested.
50 V power supply test. The power
supply is loaded with the Head
Maintenance, Deskew, and the Pick
Clutches.

37,017.44: Deskew Clutch Disconnect.
The Deskew Clutch is not
drawing the expected power.
Head Maintenance Clutch
Disconnect. The Head Maintenance
Clutch is not drawing the expected
power.
37,018.45: Main Tray Pick Clutch
disconnect. The Main Tray Pick
Clutch is not drawing the
expected power.
Main Tray Deskew Clutch
Disconnect. The Main Tray Deskew
Clutch is not drawing the expected
power.
37,019.46: Tray 1 Pick Solenoid
Disconnect. The tray 1 Pick
Solenoid is not drawing the
expected power.
Main Tray Pick Clutch Disconnect.
The Main Tray Pick Clutch is not
drawing the expected power.
37,020.47: Strip Solenoid disconnect. The
strip solenoid is not drawing the
expected power.
Tray 1 Pick Solenoid Disconnect.
The Tray 1 Pick Solenoid is not
drawing the expected power.
37,021.48: Strip Solenoid disconnect. The
Strip Solenoid is not drawing the
expected power from the supp

37,022.40: Preheat Solenoid Disconnect. The
Preheat Solenoid is not drawing the
expected power from the supply.
37,023.41: Head Tilt Solenoid Disconnect. The
Head Tilt Solenoid is not drawing
the expected power from the supply.

37,021.48: 37,024.48: Tray 1 elevator disconnect. The main tray elevator is
not drawing the expected power from the supply

37,022.40: 37,025.43: Pressure pump motor disconnect. The Purge Pump is
not drawing the expected power.

37,024.42: 37,027.45: Drum Heater Relay Board disconnect. Both Drum
heater relay coils are not drawing the expected power.
37,025.43: 37,028.46: Drum heater relay A disconnect. The Drum heater A
coil is not drawing the expected power from the supply.
37,026.44: 37,029.47: Drum heater relay B disconnect. The Drum heater B
coil is not drawing the expected power from the supply.

37,027.45: 37,030.48: X-Axis Motor disconnect. The X-Axis motor is not
drawing the expected power.
37,028.46: 37,031.40: X-Axis Motor disconnect. The X-Axis motor (first
phase) is not drawing the expected power.
37,029.47: 37,032.41: X-Axis Motor short. The X-Axis motor is drawing too
much power.
37,030.48: 37,033.42: X-Axis Motor disconnect. The X-Axis motor (second
phase) is not drawing the expected power.
37,031.40: 37,034.43: X-Axis Motor short. The X-Axis motor is drawing too
much power.

37,032.41: 37,035.44: Y-Axis Motor disconnect. The Y-Axis motor is not
drawing the expected power.
37,033.42: 37,036.45: Y-Axis Motor short. The Y-Axis motor is drawing too
much power.

37,034.43: 37,037.46: Media Drive motor disconnect. The Media Drive is not
drawing the expected power.
37,035.44: 37,038.47: Media Drive motor short. The Media Drive is drawing
too much power.

37,036.45: 37,039.48: Process motor disconnect. The Process Drive is not
drawing the expected power.
37,037.46: 37,040.40: Process motor short. The Process Drive is drawing too
much power.

37,038.47: The power supply did not reset
properly. Reset may be

37,038.47: The power supply did not reset
properly. Reset may be
disconnected.
37,039.48: Power supply +5 volt over limit.
37,040.40: Power supply +5 volt under limit.
37,041.41: Power supply +1.8 volt over limit. The power supply did not reset
properly. Reset may be
disconnected.
37,042.42: Power supply +1.8 volt under
limit.
37,043.43: Power supply +2.5 volt over limit. Power supply +2.5 volt over limit.
37,044.44: Power supply +2.5 volt under
limit.
Power supply +2.5 volt under
limit.
37,045.45: Power supply +3.3 volt over limit. Power supply +3.3 volt over limit.
37,046.46: Power supply +3.3 volt under
limit.
Power supply +3.3 volt under
limit.
37,047.47: Power supply +12 volt over limit. Power supply +12 volt over limit
37,048.48: Power supply +12 volt under limit Power supply +12 volt under limit
37,049.40: Power supply -12 volt over limit. Power supply -12 volt over limit.
37,050.41: Power supply -12 volt under limit. Power supply -12 volt under
limit.
37,051.42: Power supply current over limit. Power supply current over limit.
37,052.43: Power supply current under limit. Power supply current under limit.
37,053.44: Power supply +50 volt over limit. Power supply +50 volt over limit.
37,054.45: Power supply +50 volt under limit. Power supply +50 volt under
limit.
37,055.46: Power supply -50 volt over limit. Power supply -50 volt over limit.

37,056.47: Power supply -50 volt under limit. Power supply -50 volt under
limit.
37,057.48: Power supply +15 volt over limit. Power supply +15 volt over limit.
37,058.40: Power supply +15 volt under limit. Power supply +15 volt under
limit.
37,059.41: Power supply -15 volt over limit. Power supply -15 volt over limit.
37,060.42: Power supply -15 volt under limit. Power supply -15 volt under
limit.
37,061.43: Power supply high switch will not
activate. 12, 15, and 50 volt
missing. This may be due to a
short or disconnected power
supply reset line.
Power supply +5 volt over limit.
37,062.44: Vss measurement too low. The
Printhead power cable may be
disconnected.
NOTE Later version Printheads
feature a lock connector on the
printhead data cable
Power supply +5 volt under limit.
37,063.45: Vpp measurement too low. The
Printhead power cable may be
disconnected.
NOTE Later version Printheads
feature a lock connector on the
printhead data cable
Power supply high switch will not
activate. 12, 15, and 50 volt
missing. This may be due to a
short or disconnected power
supply reset line.
37,064.46: Vss measurement too low. The
Printhead power may be
disconnected.
37,065.47: Vpp measurement too low,
Printhead power may be
disconnected. Wave amp drive
cable may be damaged or
disconnected at head driver
board or wave amp board.
37,066.48: The Wave Amp may be shorted.
Check the Wave Amp drive cable
(lifted ends of conductors).


disconnected.
37,039.48: Power supply +5 volt over limit.
37,040.40: Power supply +5 volt under limit.
37,041.41: Power supply +1.8 volt over limit. The power supply did not reset
properly. Reset may be
disconnected.
37,042.42: Power supply +1.8 volt under
limit.
37,043.43: Power supply +2.5 volt over limit. Power supply +2.5 volt over limit.
37,044.44: Power supply +2.5 volt under
limit.
Power supply +2.5 volt under
limit.
37,045.45: Power supply +3.3 volt over limit. Power supply +3.3 volt over limit.
37,046.46: Power supply +3.3 volt under
limit.
Power supply +3.3 volt under
limit.
37,047.47: Power supply +12 volt over limit. Power supply +12 volt over limit
37,048.48: Power supply +12 volt under limit Power supply +12 volt under limit
37,049.40: Power supply -12 volt over limit. Power supply -12 volt over limit.
37,050.41: Power supply -12 volt under limit. Power supply -12 volt under
limit.
37,051.42: Power supply current over limit. Power supply current over limit.
37,052.43: Power supply current under limit. Power supply current under limit.
37,053.44: Power supply +50 volt over limit. Power supply +50 volt over limit.
37,054.45: Power supply +50 volt under limit. Power supply +50 volt under
limit.
37,055.46: Power supply -50 volt over limit. Power supply -50 volt over limit.

​

​

¡Contáctanos!

Tenemos técnicos idóneos y la información para que la reparación de toda la linea ColorQube de Xerox sea exitosa

Algunos de los Modelos

cq9203

8400 8550

8560

8860 8860MFP

ColorQube 8900 v1v2v3 ConnectKey

​

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